Rent Collection & Debt Resolution Officer

Birmingham City Council; Birmingham; Híbrido; GBP 30.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid working

Resumo da vaga

Birmingham City Council’s Rent Service is seeking an Income Services Officer (Grade B) to manage rent arrears, advise tenants and work within a target-driven environment. The role is hybrid, requiring occasional attendance at Birmingham City Council buildings based on business needs.

Experience in income collection and strong communication skills are essential. DBS check and right to work in the UK are required commitments for the role.

Qualificações

• Experience of income collection and communicating with customers in a target-driven environment.
• Knowledge of county court processes and systems would be desirable.
• Demonstrates planning and organisational skills to meet deadlines and prioritise tasks.

Responsabilidades

• Contact Birmingham City Council customers by outbound calls to negotiate payments and clear rent debts.
• Contact customers by correspondence to explain current rent account status and prompt contact for debt resolution.
• Manage cases end-to-end, assess circumstances and provide guidance in line with policies.
• Record information on computer systems with clear language and summarise actions taken.
• Carry out Rent Service administrative tasks as directed by Team Leaders and Management Officers.

Conhecimentos

Negotiation

Communication

Planning

Organisation

Descrição da vaga

Birmingham City Council’s Rent Service is seeking an Income Services Officer (Grade B) to manage rent arrears, advise tenants and work within a target-driven environment. The role is hybrid, requiring occasional attendance at Birmingham City Council buildings based on business needs.

Experience in income collection and strong communication skills are essential. DBS check and right to work in the UK are required commitments for the role.