Hybrid Rent Income Recovery Specialist

Wollborg Michelson Personnel Service Inc; Birmingham; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Birmingham City Council invites applications for an Income Services Officer (Grade B). This permanent role offers a salary of 29,542 - £35,570 per annum, pro rata for part-time staff, and rests on a 36.5-hour working week.

The Rent Service forms part of the Finance Directorate, handling the annual rent collection for £300 million and related recovery activities. The post is hybrid, with work from Birmingham City Council buildings as required by business needs.

Qualifications

• Experience of income collection from customers in a target-driven environment.
• Knowledge of county court processes desirable.
• Verbal and written communication skills at a high level.
• Ability to plan and prioritise tasks effectively.

Responsibilities

• Contact Birmingham City Council customers by outbound calls to negotiate and take payments and to advise on debt resolution.
• Contact customers by correspondence to explain current rent account status and prompt contact for corrective action.
• Manage cases end-to-end, assess circumstances, and provide guidance in line with policies.
• Access and update information on computer systems with clear and concise notes of interactions.
• Carry out Rent Service administrative tasks as directed by Income Services Team Leaders and Management Officers.

Skills

Income collection

Customer communication

County court processes

Negotiation

Planning & organisation

Job description

Birmingham City Council invites applications for an Income Services Officer (Grade B). This permanent role offers a salary of 29,542 - £35,570 per annum, pro rata for part-time staff, and rests on a 36.5-hour working week.

The Rent Service forms part of the Finance Directorate, handling the annual rent collection for £300 million and related recovery activities. The post is hybrid, with work from Birmingham City Council buildings as required by business needs.