Court Officer – Rent & Recovery Specialist

Birmingham City Council; Birmingham; On-site; GBP 37,000 - 46,000; Full time

Job summary

Birmingham City Council is seeking a skilled professional to join the Temporary Accommodation Income Team within the Rents Service in Birmingham. You will manage licence accounts, monitor arrears and drive income recovery while ensuring accuracy and compliance with relevant legislation.

The role also involves preparing legal documents, representing the Council at hearings, advising customers on obligations and arranging fair payment plans.

Qualifications

• Experience of analysing financial information, accounts and arrears data to support decision-making and effective income recovery.
• Experience of managing complex workloads, prioritising competing demands and working under pressure with minimal supervision.
• Strong written communication skills, with the ability to prepare accurate reports, legal documentation and evidence for court proceedings.
• Excellent verbal communication and presentation skills, with the confidence to engage with customers, colleagues and stakeholders at different levels.
• Good IT and administrative skills, including querying, updating and retrieving information from computer systems and using Microsoft Office applications.

Responsibilities

• Manage temporary accommodation licence accounts, monitoring arrears and taking action to prevent debt escalation and maximise income recovery.
• Prepare and process legal documentation, including notices, witness statements, evidence bundles and court applications, ensuring accuracy and compliance with legislation.
• Represent the Rent Service at court hearings and negotiations, presenting cases on behalf of the Council and liaising with legal representatives, customers and advocates.
• Provide guidance to customers on licence obligations, legal processes, arrears recovery and payment arrangements, ensuring fair, proportionate decisions and enforcement.
• Identify safeguarding concerns and refer to appropriate agencies in line with Council policies.
• Maintain accurate account records and update case management systems with recovery actions, decisions and enforcement activity.
• Collaborate with internal teams and external stakeholders, prepare performance information and respond to enquiries.

Skills

Financial analysis

Arrears data analysis

Stakeholder liaison

Written communication

IT and admin

Tools

Microsoft Office

Job description

Birmingham City Council is seeking a skilled professional to join the Temporary Accommodation Income Team within the Rents Service in Birmingham. You will manage licence accounts, monitor arrears and drive income recovery while ensuring accuracy and compliance with relevant legislation.

The role also involves preparing legal documents, representing the Council at hearings, advising customers on obligations and arranging fair payment plans.