Rent Recovery & Debt Resolution Specialist

Oxford City Council; Oxford; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Oxford City Council is seeking an Income Recovery Officer to join the Income Team. The role focuses on proactively managing customer accounts to maximise the Council's income and resolve issues before they escalate to debt.

You will handle housing rent accounts, implement effective collection actions, and negotiate sustainable repayment plans. You may also represent the Council in Possession court and other debt enforcement proceedings.

Aufgaben

• Manage a caseload of housing rent accounts and take appropriate action under the Council's Income Collection Policies and Procedures.
• Provide a comprehensive income collection service to all Council customers.
• Resolve customer issues to prevent debt and negotiate sustainable repayment plans.
• Advise customers to maximise their income.
• Represent the Council at Court in Possession and other enforcement proceedings relating to debt.

Jobbeschreibung

Oxford City Council is seeking an Income Recovery Officer to join the Income Team. The role focuses on proactively managing customer accounts to maximise the Council's income and resolve issues before they escalate to debt.

You will handle housing rent accounts, implement effective collection actions, and negotiate sustainable repayment plans. You may also represent the Council in Possession court and other debt enforcement proceedings.