Renewals & Upsell Specialist - MSP IT Solutions

Hamilton Barnes Associates Limited; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Healthcare

Hybrid work in New London

Job summary

Hamilton Barnes Associates Limited is seeking a commercial professional to own the end-to-end renewal cycle across a live customer portfolio in the UK, with responsibility for identifying upsell opportunities and driving revenue growth. You will work with an established Account Management team to expand connectivity, licensing, and cyber security offerings.

The role involves managing renewals, issuing quotes, and proactively pursuing upgrades while maintaining accurate CRM data in a hybrid work

Qualifications

• Experience in inside sales, renewals, sales support, or customer success in IT/MSP.
• Familiar with MSP product sets: connectivity, cyber security licensing, and Microsoft 365/Azure/CSP.
• Proven track record of achieving revenue or upsell targets.
• Strong organizational skills to manage renewal dates and quotes.

Responsibilities

• Own end-to-end renewal process for a portfolio, ensuring on-time renewals.
• Produce accurate quotes for renewals, upgrades, licensing, and add-ons.
• Identify and pitch upsell opportunities within existing customers.
• Serve as a proactive commercial contact to customers.
• Track renewal, contract end and licence expiry dates; flag churn risk.
• Maintain up-to-date opportunity, quote and renewal data in CRM and quoting tools.

Skills

Inside sales

MSP experience

Revenue upsell targets

Tools

HubSpot CRM

Salesforce

CPQ tools

Job description

Hamilton Barnes Associates Limited is seeking a commercial professional to own the end-to-end renewal cycle across a live customer portfolio in the UK, with responsibility for identifying upsell opportunities and driving revenue growth. You will work with an established Account Management team to expand connectivity, licensing, and cyber security offerings.

The role involves managing renewals, issuing quotes, and proactively pursuing upgrades while maintaining accurate CRM data in a hybrid work