Renewals Administrator

Ignition Technology DACH; Farnborough; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 days holidays rising to 29 with 1st

Birthday day off

Healthcare – cash plan through Paycare

Employee Assistance Program

Auto Enrolment Pension

Long service awards

Employee Referral Scheme

On-site cafe and gym

Free Parking onsite

Job summary

Ignition Technology in Farnborough is seeking a proactive Renewals Administrator to join our growing cybersecurity team. You will support internal sales, manage quotations and renewals, and help partners ensure timely, accurate renewals.

The role emphasizes attention to detail, CRM data integrity in Salesforce, and collaboration with finance. A customer-focused mindset and strong MS Office skills are essential.

Qualifications

• Experience in customer service or administrative roles.
• Strong time management and organizational skills.
• Clear communication and interpersonal abilities.
• Comfort with data entry and CRM usage.

Responsibilities

• Create and administer quotations for customers and partners.
• Manage renewals orders, ensuring accuracy and completeness.
• Advise partners on upcoming renewals and provide required information.
• Track quotes and orders from start to finish.
• Work to KPIs and SLAs for quotations and orders turnaround.
• Direct inbound sales opportunities to the relevant teams.

Skills

Customer service

Administration

Time management

Communication

Interpersonal skills

Attention to detail

Education

A-levels or equivalent

Tools

Salesforce

Microsoft Office

Job description

Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development.

Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies.

From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world.

Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.

IGNITION | Introduction

Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development.

Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies.

From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world.

Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.

For more information visit www.ignition-technology.com.

We are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realise their full potential.

OUR BENEFITS:

• 24 days holidays rising to 29 with each year of service
• Additional day off for your birthday
• Healthcare – cash plan through Paycare and Employee Perks/Discounts
• Employee Assistance Program
• Auto Enrolment Pension scheme
• Long service awards
• Employee Referral Scheme
• Coffee Shop, Canteen and Gym on site
• Free Parking onsite

DUTIES AND RESPONSIBILITIES | About the role

Your key responsibilities will be to provide internal sales support to help Ignition deliver a high-quality sales service and help Ignition to become the “go to” security software distributor.

As the Renewals Administrator, you will:

• Create and provide administration of quotations
• Manage renewals orders, checking they are complete and accurate
• Advise Partners on their customers’ upcoming renewals and ensure all relevant information is provided.
• Track quotes and orders from start to finish
• Work to KPI’s and SLAs for the turnaround of all quotations and orders
• Direct inbound sales opportunities to the relevant teams
• Liaise with customers to manage delivery expectations
• Work with our finance team and suppliers to ensure deadlines are met
• Input and maintain data on Salesforce to ensure reports are accurate
• Understand and manage the distribution sales process
• Some travel maybe required to attend external events
• Any ad hoc duties as defined by your line manager

QUALIFICATIONS AND EXPERIENCE | About you

• Be confident, outgoing, and personable with previous Customer Service and or Administration experience
• Be self-motivated, organised, structured, deadline driven with excellent time management skills.
• Have strong numerical skills and attention to detail
• Have a flexible approach and enjoy working in a team, always striving to foster a positive team environment.
• Be articulate with excellent communication and interpersonal skills.
• Be customer service driven, developing excellent relationships
• Be at least educated up to A-levels or equivalent standard
• Have a good working knowledge of Microsoft Office including Word, Excel and Outlook.
• Previous quoting experience would be ideal but not essential.
• Previous CRM experience would be ideal but not essential.

Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organisations.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

Ignition Technology excel at developing employees with raw talent, who are keen to learn and play a proactive part in the business. This isa great opportunityfor you todevelop yourcareer within the IT and Cyber Security industry.