Renewals Administrator

Ignition Technology; Farnborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

24 days holidays rising to 29 withEach

Birthday day off

Healthcare – cash plan Paycare

Employee Assistance Program

Auto Enrolment Pension

Long service awards

Employee Referral Scheme

Coffee Shop on site

Canteen on site

Gym on site

Free Parking onsite

Job summary

Ignition, a fast-growing cybersecurity distributor, is seeking a Renewals Administrator to join our supportive team. You will provide essential sales and administrative support, manage contract renewals, and help ensure a high-quality service for partners and customers.

In this role, you’ll create quotations, track renewals, and liaise with customers, finance and suppliers. You’ll work to KPIs, maintain Salesforce data, and may travel to external events as required.

Qualifications

• Experience in customer service or administration.
• Strong time management and organisational skills.
• Excellent communication and numeracy skills.
• Familiar with Microsoft Office and CRM systems is a plus.

Responsibilities

• Create and administer quotations.
• Manage renewals orders ensuring completeness and accuracy.
• Advise partners on upcoming renewals and provide information.
• Track quotes and orders from start to finish.
• Work to KPIs and SLAs for quotations and orders.
• Direct inbound sales opportunities to relevant teams.
• Liaise with customers to manage delivery expectations.
• Collaborate with the finance team and suppliers to meet deadlines.
• Input and maintain Salesforce data for accurate reporting.
• Understand and manage the distribution sales process.
• Occasional travel to attend external events.
• Perform ad hoc duties as directed.

Skills

Customer service experience

Administration experience

Attention to detail

Time management

Team player

Communication skills

Tools

Microsoft Office Suite (Word, Excel, Outlook)

CRM systems

Job description

Successful candidates will join Ignition, a high growth cybersecurity organisation and the performance engine behind next-generation security technologies. You will work alongside an incredible team of people, in a supportive and inclusive working environment, with opportunities for promotion and career development.

Founded in 2015 and acquired by Exclusive Networks in 2021, Ignition has grown rapidly by focusing on emerging, cloud and SaaS-based cybersecurity technologies.

From the first spark of innovation, we accelerate promising technologies into category leaders, transforming breakthrough and AI-driven cybersecurity into trusted, market-ready solutions. We work with innovative vendors and ambitious technology partners across EMEA, bringing clarity, momentum, and predictable growth to an increasingly complex digital world.

Powered by an exceptional team, we’re known for making customers feel the value, not the effort. This is a role for people who want to be part of a driven, trusted, and ambitious organisation, shaping the future of cybersecurity while helping partners and customers build a totally trusted digital future.

• 24 days holidays rising to 29 with each year of service
• Additional day off for your birthday
• Healthcare – cash plan through Paycare and Employee Perks/Discounts
• Employee Assistance Program
• Auto Enrolment Pension scheme
• Long service awards
• Employee Referral Scheme
• Coffee Shop, Canteen and Gym on site
• Free Parking onsite

About the role:

The Renewals Administrator will be responsible for managing contract renewals while providing essential sales and administrative support.

This role offers an excellent opportunity for someone looking to build a career in administration and customer service within a fast-growing organisation that actively supports professional development.

Successful candidates will join an innovative, market-leading company specialising in the discovery and distribution of cutting-edge IT security and networking solutions. As the business continues to grow rapidly, employees will benefit from clear opportunities for career progression and promotion.

Your Responsibilities as the Renewals Administrator:

Your key responsibilities will be to provide internal sales support to help Ignition deliver a high-quality sales service and help Ignition to become the "go to" security software distributor. You will be responsible for

• Create and provide administration of quotations
• Manage renewals orders, checking they are complete and accurate
• Advise Partners on their customers' upcoming renewals and ensure all relevant information is provided.
• Track quotes and orders from start to finish
• Work to KPI's and SLAs for the turnaround of all quotations and orders
• Direct inbound sales opportunities to the relevant teams
• Liaise with customers to manage delivery expectations
• Work with our finance team and suppliers to ensure deadlines are met
• Input and maintain data on Salesforce to ensure reports are accurate
• Understand and manage the distribution sales process
• Some travel maybe required to attend external events
• Any ad hoc duties as defined by your line manager

Person specification:

• Previous Customer Service and or Administration experience
• Be self-motivated, organised, structured, deadline driven with excellent time management skills.
• Have strong numerical skills and attention to detail
• Have a flexible approach and enjoy working in a team, always striving to foster a positive team environment.
• Be articulate with excellent communication and interpersonal skills.
• Have a good working knowledge of Microsoft Office including Word, Excel and Outlook.
• Previous quoting experience would be ideal but not essential.
• Previous CRM experience would be ideal but not essential.