Renewals Specialist - Retention & Growth in Sports Tech

Catapult; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We are seeking a motivated Renewals Specialist to join our commercial team.

You will own the end-to-end renewal process, coordinating with the Business Development Manager and cross-functional teams to deliver a world-class renewal experience that drives strong retention outcomes. You will engage customers 120 days before renewal, prepare accurate renewal quotes and contracts, and work with

Qualifications

• 2+ years in a customer-facing sales, renewals, account management or revenue role in a fast-paced environment.
• Experience owning deals or commercial outcomes, including renewals or contract execution.
• Excellent verbal and written communication with diverse audiences.

Responsibilities

• Manage end-to-end renewal process for assigned accounts, owning timelines and execution.
• Engage customers at least 120 days before renewal with the BDM to set timelines and address obstacles.
• Prepare renewal quotes, order forms and contracts in line with Catapult policies; identify opportunities for expansion.
• Use CRM to maintain renewal forecasts, track performance and flag at‑risk accounts.
• Coordinate with BDMs, Customer Success, Legal and Finance to meet contracting requirements and drive repeatable renewal processes.

Skills

Customer-facing

Renewals

Account management

Negotiation

Communication

Project management

Tools

CRM software

Job description

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We are seeking a motivated Renewals Specialist to join our commercial team.

You will own the end-to-end renewal process, coordinating with the Business Development Manager and cross-functional teams to deliver a world-class renewal experience that drives strong retention outcomes. You will engage customers 120 days before renewal, prepare accurate renewal quotes and contracts, and work with