Renewals & Customer Service Representative

Acorn Insurance Ltd; Liverpool; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A Liverpool-based insurance company is seeking a Renewals & Customer Service Representative to handle new business inquiries and existing client policies. You will work in a hybrid environment and engage in a range of duties that require strong sales and customer service skills. The role offers a competitive salary of £25,877 to £27,515 plus bonuses, with a commitment to teamwork and exceptional service. Ideal candidates are proactive and possess excellent communication and organizational skills.

Benefits

35 days' holiday

24/7 mental health support

Flexible benefits

Career development programs

Recognition awards

Qualifications

• Ability to provide excellent rapport building skills.
• Experience in a customer service or sales role is preferred.
• Ability to develop relationships from scratch.

Responsibilities

• Quoting and closing new business enquiries.
• Building and maintaining client relationships.
• Retaining existing clients at renewal.

Skills

Customer service skills

Team player

Clear communication

Organizational skills

Strong literacy & numeracy

Job description

Job Title: Renewals & Customer Service Representative

Location: Liverpool, Hybrid

Salary: £25,877 to £27,515 plus up to £2,000 performance related bonus per annum, once established within your role.

Job Type: Permanent, Full Time

Working hours: Monday to Saturday, 37.5 hours between 8:00am and 7:30pm on a three-week rolling rota, including 1 in 3 Saturdays.

The Insurance Renewals Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.

What you will be doing

• Quoting and closing new business enquiries
• Building and maintaining long-standing client relationships
• Amending customer policies, payments and schedules
• Retaining existing clients at renewal
• Supporting customers with existing policy amendments
• Working towards individual and team targets
• Providing excellent rapport building skills
• Handling sensitive information and following data protection principles
• Adhering to strict FCA guidelines
• Providing a professional service and promoting our brand in a positive manner

What we're looking for

• Somebody who will run through walls for our customers
• Prepared to challenge the status quo
• Be prepared to succeed together as a team player
• Smart decision maker
• Clear and effective communication skills
• Ability to assist with clients of all ages and backgrounds
• Excellent organisational skills and ability to prioritise work
• Strong literacy & numeracy skills
• Ability to develop relationships from scratch
• Excellent telephone manner

About Acorn Insurance

At Acorn Insurance, we're proud of our Liverpool roots – and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reaching a milestone £750 million in total value of insurance policies written in 2024.

Our Values

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleagues

• Mindful Employer
• Disability Confident Level 1 & 2
• Menopause Friendly accredited
• Armed Forces Covenant signatory
• Great Places to Work 2024/25
• Best Place to Work for Development
• Best Place to Work for Women

A Few Things to Know Before You Apply

Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We're Here to Support You
We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process – or once you're part of the team – just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.

Candidates with experience or relevant job titles of: Renewals Specialist, Renewals Representative, Subscription Renewals Coordinator, Customer Success & Renewals Specialist, Client Services Specialist, Customer Success Specialist, Customer Experience Associate, Client Retention Specialist, Account Renewal Coordinator, Customer Support Agent, Customer Success Coordinator, Service Renewal Representative may also be considered for this role.

If you're looking for a company with a strong culture, real career progression, and a people-first approach – all rooted in the heart of Liverpool – Grow with Acorn.