Renewals Account Manager - Intellectual Property

Clarivate; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the intellectual property sector is seeking a Renewal Account Manager in London. This full-time role involves managing client relationships, driving renewal processes, and providing insights to enhance the customer experience. Ideal candidates will have significant B2B sales experience and be proficient in Salesforce.com.

Qualifications

• Minimum 5 years of B2B sales experience.
• 1 year of experience in Salesforce.com or similar CRM required.

Responsibilities

• Manage all renewal orders through SFDC and customer portals.
• Identify and pursue uplift opportunities to support existing clients.

Skills

Client relationship management

B2B sales

Consultative selling

Data analysis

Education

5+ years in account management/business development/ renewals

Experience with Salesforce.com or similar CRM

Job description

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Renewals Account Manager - Intellectual Property, London

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Client:

Clarivate

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2cf0b29502bd

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

We are looking for a Renewal Account Manager to join our Intellectual Property team. This is an amazing opportunity to champion our line if IP products including CompuMark, Derwent, Innography and Darts IP. If you’re experienced in maintaining successful client relationships, managing renewals, driving incremental revenue, and providing invaluable cross-functional perspective on product and process improvements to the client experience we would love to speak with you!

About You – experience, education, skills, and accomplishments

5+ years of experience in B2B sales

5+ years in an account management, business development, or renewals specialist role

At least 1 year of experience in Salesforce.com or a similar tech-based platform/CRM

It would be great if you also have . .

Understanding of consultative selling and strategic account management.

Experience in IP, subscription selling or information services.

Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate.

Capacity to learn and effectively utilize SalesForce.com and other programs relevant to the role.

Ability to analyze, compare, evaluate, reconcile, and draw meaningful conclusions and action plans from data.

What will you be doing in this role?

Act as an advocate for both the client and Clarivate to ensure positive outcomes.

Identify and pursue uplift opportunities with your team to support our existing clients.

Identify, manage and resolve issues via collaboration with internal teams.

Manage all renewal orders through SFDC and customer portals as required.

Provide weekly reporting to Managers, Specialists and Regional Sales/RAM leaders.

Executes regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to Account Managers and RAM/Sales Directors.

Actively learn about Clarivate offerings and products.

About the Team

This role will report tothe Sr. Director, Renewal Sales, IPsegment working as part of a team across North America and EMEA, collaborating closely with other teams within the segment.

Hours of Work

Full-time, permanent role, hybrid basis in the London office 2-3 days per week.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.