Strategic Account Specialist

Checkatrade; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Checkatrade is seeking a Strategic Account Specialist to manage key customer accounts and drive KPI achievement. This role involves developing growth plans, ensuring customer satisfaction, and contributing to a customer-centric company culture. Ideal candidates will have proven experience in revenue generation and account management, along with strong communication skills.

Benefits

Discounts from a wide range of retailers

Healthcare cash plan

Scheme for buying tech gadgets

Qualifications

• Proven experience achieving KPIs, particularly in revenue generation.
• Experience working in a fast-paced, product-driven environment.
• Strong communication skills and ability to build trust.

Responsibilities

• Manage emerging accounts ensuring KPIs are met.
• Develop growth plans for optimal ROI.
• Provide day-to-day customer service and account optimization.

Skills

KPI achievement

Communication skills

Problem-solving

Account management

Organizational skills

Job description

Strategic Account Specialist

Checkatrade is the go-to marketplace for trades and consumers alike and we are on a mission to be the trusted foundation of every home.We have an exciting opportunity for a Strategic Account Associate to join our fast-paced, high-impact team. You’ll be responsible for managing an emerging portfolio of our top customers, ensuring that each account achieves its core KPIs, including revenue, customer service, and response time. Your role will blend KPI delivery with both account and category management, supporting the company’s overall goal of building a healthy, thriving marketplace.Our values are the heart of everything we do: we're customer-obsessed, ambitious, action-oriented, and committed to doing the right thing. If you're eager to be part of a forward-thinking, values-driven team, we'd love to hear from you! Sound good?

Location:Kings Cross, London.Hybrid working applies. 4 days in the office.

Where do you fit in?

Reporting to the Category Principal – Strategic Account, you’ll own and manage all relevant emerging accounts within designated categories, ensuring all account hygiene (MBRs, pausing, uncapping budgets) is completed. You’ll work on book growth plans to ensure each logo under management is delivering optimal ROI and experiencing month-over-month growth. You’ll provide day-to-day customer service, driving account optimisation based on category specific requirements. You’ll develop short-term plans to meet defined KPIs for revenue, customer service, and other metrics. Report monthly/quarterly progress, ensuring accountability and consistent achievement. If you’re a results-driven powerhouse, this role is your chance to take charge, lead from the front, and make a massive impact in a thriving, fast-growing marketplace.

What’s in it for you?

• An opportunity to be part of a growing, customer-centric company that is going places!

• Expanding your commercial knowledge within a scale-up business, providing you with the opportunity to have a high impact on our company goals.

• Excellent salary plus a benefits package which includes discounts from a wide range of retailers, a healthcare cash plan, and a scheme to help you buy the latest bikes or tech gadgets (plus much more!).

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What do you need to succeed?

• Proven experience achieving KPIs, particularly in revenue generation.

• Experience working in a fast-paced, product driven environment.

• Strong communication skills and the ability to build trust with both internal teams and external clients.

• Experience managing high-level accounts, with a keen eye for detail.

• Ability to solve problems and simplify complex challenges.

• Self-starter with a bias for action and an organised approach to managing multiple priorities.

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About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.