Remuneration Service Adviser

St. James’s Place; Cirencester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Partner Remuneration team. In this entry-level role, you will be responsible for addressing Partner queries, providing exceptional customer service, and analyzing remuneration data. With a focus on personal development, the company offers a supportive environment where you can grow your skills and contribute to a culture of long-term relationships and ethical practices. If you are passionate about customer service and eager to learn, this is the perfect opportunity to make a meaningful impact in a dynamic team.

Benefits

Non-Contributory Pension – 10%

Parental leave – 6 months full pay

28 days holiday entitlement plus bank holidays

Option to buy up to 5 additional days holiday

Qualifications

• Experience in customer service is essential.
• Strong written and verbal communication skills are required.

Responsibilities

• Resolve Partner queries via email and phone calls.
• Deliver high-quality customer service in line with SLAs.
• Analyze remuneration data to resolve queries efficiently.

Skills

Customer Service

Problem Solving

Communication Skills

Education

Entry Level Experience

Job description

St. James's Place (SJP) works in partnership to plan, grow and protect our clients’ financial futures. We deliver personalised, face-to-face financial advice to our clients, who trust us to manage their money to reach their goals. We provide this service via the Partnership, a network of qualified, expert advisors. We put financial wellbeing and responsible business choices at the heart of everything we do. We believe in the value of difference and know that diverse teams can help us problem solve and innovate for clients.

We look for people to join SJP to make an impact and to contribute to our culture which is based around long term relationships, doing the right thing, and being the best version of ourselves.

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: 12 month Fixed-Term Contract

Seniority: Entry Level

Do you have a passion for customer service? Do you like to flex your problem solving skills and seeing queries through to resolution?

Well we're looking to add to our Partner Remuneration team here at St James's Place and this could be just the opportunity you're looking for. You'll spend your day as part of a dedicated team responsible for answering phone and email queries from our Partners on their remuneration issues.

Fear not if you don't have the experience in remuneration already, we are confident on coaching you to be comfortable dealing with all manner of queries. As long as you're willing to learn, approachable and have great communication skills, then we're happy to invest in your development.

What you’ll be doing:

• Investigate and resolve a wide range of Partner queries received via email and phone calls.
• Deliver a professional and high-quality customer service to the Partnership in line with agreed SLAs.
• Host presentations to Partners and internal stakeholders on all aspects of Partner Remuneration.
• Process fee amendments and adjustments as required to correct processing errors and oversights.
• Analyse and interrogate remuneration data to ensure queries are resolved quickly and efficiently.

Who we’re looking for:

You should be a problem solver and comfortable dealing with Partner queries on the sensitive matter that is their earnings. So having the customer service skills to handle these issues is crucial.

• Service focused with previous experience in a customer service role.
• Excellent communication skills, both written and verbal.

What's in it for you?

• Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching.
• Parental leave – 6 months full pay.
• 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday.

Flexible Working
We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation!

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.

Reasonable Adjustments

We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at [e-mail].

What's next?

Our team will be in touch. As a business regulated by the FCA, we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.