Removals Operations Manager

TN United Kingdom; Croydon; On-site; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a talented Removals Operations Manager to drive operational excellence in a dynamic environment. This role offers the chance to lead a dedicated team, ensuring top-tier customer service while managing large-scale removals operations. With a focus on efficiency and risk mitigation, you will play a crucial role in shaping the future of the company. Join a forward-thinking organization that values your expertise and provides the tools and training necessary for your career growth. If you thrive in a challenging environment and are passionate about customer satisfaction, this opportunity is perfect for you.

Qualifications

• Experience in large volume removals operations with a focus on commercial removals.
• Ability to liaise from shop floor to Board level.

Responsibilities

• Lead solution design to optimize savings and efficiency.
• Manage team workloads to achieve operational goals.

Skills

Removals Operations Management

Customer Service

Problem-Solving

Diary Management

Team Leadership

Education

Transport Managers CPC

Job description

Are you ready to embark on a dynamic career in a thriving and rapidly expanding business? If you're a dedicated and seasoned Removals Operations Manager, our client has an exciting permanent opportunity tailored for you. Our client offers not just a job, but a fulfilling career path in a well-established organisation. With the tools, autonomy, and training our client provides, you'll not only excel in your new role but also chart a successful course for your broader career.

As the Removals Operations Manager, your primary responsibility is to ensure the safe and efficient day-to-day operations in alignment with our client's company procedures. Your ability to understand and proactively respond to the clients' needs swiftly and positively is paramount. Covering operations in South London and its northern neighbouring counties, this role is deeply customer-focused, reflecting our commitment to exceptional customer service and responsiveness.

Responsibilities:

1. Lead the solution design process to optimise outcomes in savings, efficiency, and risk mitigation.
2. Manage team workloads to achieve goals and deadlines.
3. Provide analytical guidance within the management team.
4. Collaborate closely with the rest of the Removals Operations department to foster mutual support.
5. Function as a 'Number 2' and position yourself as the natural successor to the Branch Manager.
6. Oversee training, recruitment, onboarding, and staff retention.

About You:

• Possess experience in large volume, large-scale removals operations, with essential expertise in commercial removals and diary management.
• Hold a Transport Managers CPC (training provided if needed).
• Maintain a white-glove, customer-driven mentality.
• Experience working at a management level in a similar Removals Operations role.
• Ability to liaise seamlessly from the shop floor to Board level.
• Exceptional problem-solving skills, capable of identifying and managing complex or sensitive problems with coordinated responses.
• Thrive in a challenging Removals Operations role.

As the market leader in commercial relocation, our client specialises in business and technology moves for clients of all sizes and sectors. Their services extend to corporate residential moves within the UK and internationally, providing project and move management for both agile and traditional workspaces. Additionally, they offer storage solutions and asset recycling to comprehensively support all aspects of removals. Join us in shaping the future of operational excellence!

This represents an excellent opportunity to join a progressive company.