National Operations Manager

Johnsons 1871; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic National Operations Manager to lead a talented team in a fast-paced environment. This role involves managing operations across the UK, focusing on seamless service delivery and high customer satisfaction. You will be responsible for training and upskilling Operations Managers, ensuring compliance with safety standards, and managing the national operations budget. If you have a strong background in logistics and team leadership, this is an exciting opportunity to make a significant impact on a growing organization that values innovation and sustainability.

Qualifications

• Proven senior operational experience in removals or logistics.
• Strong leadership and strategic planning skills.

Responsibilities

• Lead and motivate Operations Managers to develop a high-performance culture.
• Ensure compliance with legal and safety standards across operations.

Skills

Leadership

Team Management

Customer Service

Budgeting

Project Management

Strategic Planning

Communication

Education

Degree in Business Management

CPC Qualification

Tools

IT Proficiency

Job description

Greater London, United Kingdom | Posted on 02/05/2025

Johnsons 1871 is a diverse service provider with depots across the UK, committed to inspiring future industry pioneers while upholding traditional values. We invest in our people, training, and processes, continuously adapting to meet the needs of a changing world.

Job Description

Johnsons 1871 is a leading workplace transformation and relocation management company, delivering tailored move solutions for public and private sector clients across the UK. From corporate consolidations to sustainable reuse and decommissioning projects, we pride ourselves on seamless transitions that prioritize people and the planet.

As we expand our client base and project portfolio, we seek a dynamic National Operations Manager who thrives in a fast-paced environment and can confidently manage our operational team.

Reporting to the National Operations Director, you will be responsible for training and upskilling our Operations Managers, ensuring seamless service delivery, operational efficiency, and high customer satisfaction across branches. The ideal candidate will have a proven background in logistics, team leadership, and strategic operational planning within the removals industry. This role requires nationwide travel, so a driving license is essential.

We are an equal opportunities employer. Our policy is to recruit a diverse workforce that reflects the communities we serve and to follow the guidelines of the Equal Opportunities Act 2010.

Requirements

Key Responsibilities

• Leadership & Team Management: Lead and motivate the Operations Managers, develop high-performance culture through coaching and staff development, and support career progression and problem resolution.

Customer Service Alignment: Foster a customer-first culture, analyze feedback and performance metrics to improve service quality.

Compliance & Health & Safety: Ensure adherence to legal, environmental, and safety standards; oversee audits, incident investigations, and implement preventative measures.

Budgeting & Financial Management: Manage the national operations budget, drive cost efficiencies, and produce performance reports for senior leadership.

Change & Project Management: Support initiatives like system upgrades and expansions, manage rollout of new services, monitor KPIs, and promote continuous improvement.

Stakeholder Collaboration: Collaborate with Sales, Projects, and HR; build relationships with suppliers and partners; represent operations in executive meetings.

Skills & Experience: Proven senior operational experience in removals or logistics; strong leadership, communication, and strategic planning skills; flexible support for Operations Managers.

Desirable Qualifications: Driving license, CPC qualification at a national level, proficiency in IT, degree in Business Management or Logistics (preferred but not essential). Salary is competitive and includes performance bonuses.