National Operations Manager

TN United Kingdom; Greater London; On-site; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic National Operations Manager to lead their operational team across the UK. This role involves training and developing Operations Managers, ensuring high customer satisfaction, and driving operational efficiency. The ideal candidate will have a strong background in logistics and team leadership, along with strategic planning skills. With a focus on compliance and health & safety, this position offers the opportunity to shape the future of operations while contributing to national initiatives. If you're ready to take on a challenging and rewarding role, this is the perfect opportunity for you.

Benefits

Performance Bonuses

Flexible Working

Career Development Plans

Qualifications

• Proven experience in a senior operational role within the removals or logistics sector.
• Strong leadership and management skills to efficiently run and support a successful team.
• Ability to contribute to the development of long-term operational strategies.

Responsibilities

• Lead and motivate the Operations Managers within a demanding environment.
• Champion a customer-first culture within the Operations team.
• Prepare, manage, and monitor the national operations budget in line with business objectives.

Skills

Leadership

Team Management

Customer Service

Logistics

Strategic Planning

Compliance

Budget Management

Project Management

Communication

Education

Degree in Business Management

CPC Qualification

Tools

IT Skills

Job description

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Johnsons 1871 are a leading workplace transformation and relocation management company, delivering tailored move solutions for public and private sector clients across the UK. From major corporate consolidations to sustainable reuse and decommissioning projects, we pride ourselves on delivering seamless transition experiences that put people and the planet first.

As we grow our client base and project portfolio, we're looking for a dynamic National Operations Manager who thrives in a fast-paced environment and can confidently manage the operational team.

Reporting to the National Operations Director, you will be responsible for training and upskilling our Operations managers, ensuring seamless service delivery, operational efficiency, and high customer satisfaction across our branches. The ideal candidate will have a proven background in logistics, team leadership, and strategic operational planning within the removals industry. This is a role that requires nationwide travel, therefore a driving licence is required.

We are an equal opportunities employer. Our policy is to recruit a diverse workforce that reflects the communities we work in and follow the guidelines of the Equal Opportunities Act 2010.

Requirements

Key Responsibilities

Leadership & Team Management

• Lead and motivate the Operations Managers within a demanding environment, including career development plans for direct reports and supporting with problem resolution.
  
• Develop a high-performance culture through effective coaching, mentoring, and staff development.
  
• Drive accountability and performance by setting clear expectations and conducting regular reviews.
  

Customer Service Alignment

• Champion a customer-first culture within the Operations team, ensuring high satisfaction and repeat business.
  
• Analyse feedback and performance metrics to identify trends and develop service improvements.
  

Compliance & Health & Safety

• Support managers to maintain excellent standards of compliance with all relevant legal, environmental, and health & safety regulations.
  
• Oversee regular audits and risk assessments, ensuring all staff follow safe working practices.
  
• Support managers with incident investigations and implement preventative measures where necessary.
  

Budgeting & Financial Management

• Prepare, manage, and monitor the national operations budget in line with business objectives.
  
• Drive cost efficiency across operations without compromising service quality.
  
• Produce detailed performance reports for senior leadership, including analysis on KPIs, service levels, and operational costs.
  

Change & Project Management

• Support and contribute to national initiatives such as system upgrades, warehouse expansions, or sustainability projects.
  
• Manage the operational rollout of new services, partnerships, or locations.
  
• Monitor KPIs and implement continuous improvement strategies to enhance service quality, efficiency, and profitability.
  
• Support the company’s growth strategy through scalable and future-focused operations planning.
  

Stakeholder Collaboration

• Work collaboratively with Sales, Projects and HR departments to align operational strategies with wider business goals.
  
• Build strong relationships with suppliers, subcontractors, and third-party service providers.
  
• Represent operations in executive meetings, providing insights and strategic input.
  

Skills & Experience

• Proven experience in a senior operational role within the removals or logistics sector.
  
• Ability to demonstrate your understanding of procedures and legal requirements associated with move management.
  
• Strong written and verbal communications skills, together with strong leadership and management skills to efficiently run and support a successful team.
  
• Ability to contribute to the development of long-term operational strategies.
  
• Be able to work flexible and support Operations managers where necessary.
  

Desirable Qualifications:

Driving License Essential
CPC qualification at a National Level

Proficient IT skills
Degree in Business Management, Logistics, or a related field (desirable but not essential)

• Competitive salary with performance bonuses