Remote Welsh-Speaking Customer Advisor

Wescot Credit Services; Wales; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Remote training

Fully remote work

31 days holiday pro rata

Job summary

Wescot Credit Services is hiring a Welsh-speaking Customer Service Executive for remote work. The role involves handling Welsh and English calls, supporting customers towards financial wellbeing, and delivering tailored solutions with empathy. Training is remote, with a holiday entitlement pro rata and a rotating Saturday pattern.

A strong focus on 5-star customer service is emphasized. The position offers remote training and fully remote work with competitive salary and benefits, in an

Qualifications

• Welsh-speaking ability required.
• Experience in customer service or call center environment preferred.
• Excellent listening and problem-solving skills.
• Strong attention to detail and resilience in a fast-paced role.

Responsibilities

• Handle inbound and outbound Welsh/English calls.
• Identify patterns and support vulnerable customers toward financial wellbeing.
• Provide tailored solutions with care and empathy.
• Maintain high standards of accuracy and customer satisfaction.

Skills

Welsh speaking

Customer service

Communication

Job description

Wescot Credit Services is hiring a Welsh-speaking Customer Service Executive for remote work. The role involves handling Welsh and English calls, supporting customers towards financial wellbeing, and delivering tailored solutions with empathy. Training is remote, with a holiday entitlement pro rata and a rotating Saturday pattern.

A strong focus on 5-star customer service is emphasized. The position offers remote training and fully remote work with competitive salary and benefits, in an