Remote Waiting List Response Specialist

Hrstalentsolutions; Dundee; Remote; GBP 33,000 - 36,000; Full time

Job summary

Hrstalentsolutions is seeking a Waiting List Offer Response Assistant to handle replies to approved appointment offers in a remote, flexible capacity. The role focuses on recording customer responses, linking them to records, and escalating questions to schedulers for final booking decisions.

Work is remote, with part- or full-time hours and pay of £24.25–£26.25 per hour. The job emphasizes accuracy, careful reading, and clear communication within the scheduling workflow.

Qualifications

• Reception, office administration or customer service experience is useful.
• Careful reading of a message and a factual note are the starting abilities that matter.
• Ability to use online scheduling records and write concise notes.

Responsibilities

• Open replies to appointment offers in the assigned online queue.
• Link each message to the correct person and offered time.
• Record an unambiguous acceptance or decline using the defined status.
• Distinguish a question or proposed change from a confirmed acceptance.
• Pass an acceptance to the scheduler for final booking.
• Note when a person asks to remain on the waiting list.
• Flag a response that arrived after the offer’s stated process has moved on.
• Keep the record open when a question still needs an answer.

Skills

Customer service

Scheduling responses

Remote work

Job description

Hrstalentsolutions is seeking a Waiting List Offer Response Assistant to handle replies to approved appointment offers in a remote, flexible capacity. The role focuses on recording customer responses, linking them to records, and escalating questions to schedulers for final booking decisions.

Work is remote, with part- or full-time hours and pay of £24.25–£26.25 per hour. The job emphasizes accuracy, careful reading, and clear communication within the scheduling workflow.