Remote (UK) Operations Manager job

Hopecompass; United Kingdom; Remote; GBP 35,000 - 65,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead healthcare services in secure settings. This remote role offers the chance to streamline operations, enhance efficiency, and deliver essential care to vulnerable populations. The ideal candidate will possess strong leadership skills and a passion for improving healthcare delivery. You will oversee a diverse team, manage operational processes, and ensure compliance with healthcare regulations. Join a dynamic organization that values your contributions and offers opportunities for professional growth while making a significant impact in the healthcare sector.

Benefits

Flexible remote working option

Career progression opportunities

Competitive salary and benefits package

Supportive work environment

Qualifications

• 3+ years of experience in operations management, preferably in healthcare.
• Strong leadership, problem-solving, and communication skills required.

Responsibilities

• Oversee daily operations and ensure high-quality healthcare delivery.
• Manage team performance and implement process improvements.

Skills

Leadership Skills

Problem-Solving

Communication Skills

Organisational Skills

Education

Bachelor’s degree in Business Administration

Operations Management

Tools

Microsoft Office Suite

Operational Management Software

Job description

About the job

About DRPA Secure:

Since 2014, DRPA Secure has been providing high-quality healthcare solutions to Immigration Removal Centres and Prisons within the UK. We work closely with the Home Office, NHS Trusts, and private providers to ensure the best possible care for vulnerable populations within secure settings. We are committed to maintaining the highest standards of medical services tailored to the unique needs of our clients.

Role Overview:

We are seeking an experienced and motivated Operations Manager to oversee and manage the day-to-day operations of our healthcare services in secure settings. The successful candidate will be responsible for streamlining processes, improving operational efficiency, and ensuring the delivery of high-quality healthcare solutions. This is a fantastic opportunity for someone with strong leadership skills and a passion for making a real difference in the healthcare sector.

This role is remote, offering the flexibility to work from anywhere, while managing and coordinating operations effectively across various sites.

Key Responsibilities:

1. Operational Oversight:

• Manage and streamline day-to-day company operations to ensure optimal performance and efficiency in delivering healthcare services across Immigration Removal Centres and Prisons.
• Collaborate with senior leadership to set operational goals and align them with the company’s strategic objectives.
• Oversee healthcare services to ensure smooth delivery of care, meeting the needs of vulnerable populations.

Team Leadership:

• Supervise, mentor, and develop a diverse team of healthcare professionals and administrative staff, ensuring high standards of service delivery and a positive, supportive working environment.

Process Improvement:

• Identify opportunities for continuous improvement across operations, implementing best practices to enhance efficiency, cost-effectiveness, and quality.
• Work with various teams to ensure smooth coordination of tasks and improve overall operational efficiency.

Risk Management:

• Conduct regular risk assessments to identify potential operational hazards in healthcare settings.
• Develop and implement mitigation strategies to minimise operational risks, ensuring compliance with legal, regulatory, and organisational standards.

Company Rota and Scheduling:

• Oversee the company rota, ensuring appropriate staffing levels to meet operational requirements.
• Coordinate with department heads to manage shift patterns, holidays, and any staffing issues.

Recruitment Support:

• Work with the HR Manager to assist in the recruitment process, including job postings, screening candidates, and interviewing.
• Ensure a smooth integration of new hires into the operational framework, ensuring they are trained and ready to meet the operational demands.

Root Cause Analysis and Continuous Improvement:

• Analyse incidents, performance issues, and operational challenges to identify root causes and implement corrective actions.
• Drive continuous improvements, ensuring that operational effectiveness is maximised and potential issues are addressed proactively.

Compliance & Reporting:

• Ensure that all operations comply with legal, regulatory, and organisational standards, including health and safety protocols and applicable healthcare regulations.
• Regularly report on operational performance and improvements to senior leadership.

Organisational Structure Management:

• Maintain and update the company’s organisational structure as required, ensuring changes are communicated to relevant teams and reflected in internal systems.

Return to Work Management:

• Work with the HR Manager to facilitate return-to-work processes for staff following absences, ensuring smooth reintegration and compliance with company policies.

Stakeholder Management:

• Cultivate and maintain strong relationships with key stakeholders, including the Home Office, NHS Trusts, and private providers, ensuring smooth operational coordination and communication.

Resource Management:

• Oversee the management of resources, including staffing, equipment, and materials, ensuring they are allocated efficiently to meet operational demands.

Budget Management:

• Assist in the development and management of operational budgets, ensuring financial efficiency and cost control across all operational activities.

Training & Development:

• Ensure all staff are well-trained, informed, and supported, offering opportunities for ongoing professional development and growth.

Key Requirements:

• Experience: At least 3 years of experience in operations management, preferably within the healthcare sector or a secure environment (e.g., prisons or immigration centres).
• Leadership Skills: Proven ability to lead and motivate a team, with strong interpersonal skills to manage diverse groups.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to make decisions under pressure.
• Knowledge: Understanding of healthcare delivery within secure settings, along with relevant healthcare regulations and compliance standards.
• Communication Skills: Excellent written and verbal communication skills with experience in stakeholder management.
• Organisational Skills: Strong time management and organisational skills, with the ability to juggle multiple tasks and priorities effectively.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years’ experience in an operations management or similar leadership role.
• Strong understanding of operational processes and business management.
• Excellent organisational, time management, and multitasking abilities.
• Strong analytical skills, with a focus on process optimisation and problem-solving.
• Exceptional written and verbal communication skills.
• Proficiency in Microsoft Office Suite and operational management software.

Desirable:

• Experience in working with government bodies (Home Office, NHS Trusts, etc.)
• A relevant qualification in healthcare management, business administration, or a related field.
• Experience in managing remote teams is a plus.

Why Join DRPA Secure?

• Opportunity to make a significant impact in the healthcare sector, providing essential services to vulnerable populations.
• A supportive, dynamic work environment with opportunities for career progression.
• Competitive salary and benefits package.
• Flexible, remote working option.
• Work with a passionate team dedicated to delivering the highest standards of healthcare in secure settings.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

How to Apply:

If you’re ready to take on this challenging and rewarding role, please send your CV and a cover letter outlining your experience and suitability for the position.