Senior Operations Manager - Pensions

interactive investor; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to oversee Pensions Operations. This role is pivotal in driving operational excellence and enhancing customer experience through strategic initiatives and effective team leadership. The successful candidate will have extensive knowledge of the Pensions industry and a proven track record in people management. You will be responsible for ensuring compliance with regulatory standards while fostering a culture of continuous improvement. Join a forward-thinking company dedicated to empowering its customers and making a significant impact in the investment landscape.

Qualifications

• Extensive knowledge of Pensions operations and the Pensions industry.
• Strong leadership skills with a track record of developing high performing teams.
• Ability to manage complex processes within a regulated environment.

Responsibilities

• Lead strategic plans for operational improvement in Pensions operations.
• Ensure compliance with regulatory standards and manage operational risks.
• Develop relationships with internal and external providers.

Skills

Pensions Operations Knowledge

People Management

Strategic Leadership

Regulatory Compliance

Problem Solving

Stakeholder Management

Education

Relevant Degree

Job description

3 weeks ago Be among the first 25 applicants

ii has been investing in our customers' success for almost 30 years. That's why over 420,000 people put their trust in our award-winning investment platform.

With a low, flat monthly fee, you can keep more of what you make and take control of your financial future. Whether you're investing in an ISA, pension, or Trading Account, you have access to one of the widest ranges of investments on the market - including shares, funds, trusts and ETFs.

Lean on our award-winning, UK-based customer service team if you ever need help. And if you're looking for investment inspiration, you can look to our expert team of journalists and their regular news and insights.

Join an engaged community of investors on the UK's number one flat-fee investment platform.

PURPOSE OF ROLE:

The role has responsibility and oversight for the Pensions Operations function consisting of a range of operational teams that own the operational processes which support our Pensions product

The role is responsible for driving operational excellence across the Pensions operations function to deliver a superior customer experience underpinned by operational efficiency, scalability and robust risk management.

The role holder will build and lead a management team and culture that enables the area to thrive and drive continuous service improvement.

Requirements

KEY ACCOUNTABILITIES:

• Lead and drive short and long-term strategic plans through change and improvement initiatives to deliver sustained operational improvement and excellence
• Overall responsibility for the leadership, strategic direction and operating results of the Pensions Operations teams
• Effective oversight and control of operational processes with a focus on compliance
• Responsibility for Pensions Operations FTE management in line with agreed budget
• Monitor and analyse key metrics for day-to-day performance, identifying any areas of concern and formulating actions with the Pensions Operations Management team to address
• Drive process automation initiatives to increase operational effectiveness
• Encourage a culture of open communication, effective challenge and positive engagement to promote sound risk management within the business
• Develop and maintain relationships with internal and external third-party providers, including ii's SIPP scheme practitioner to ensure the smooth operation and control of the function
• Approval of higher risk transactions and decisions
• Lead and develop the Pensions Operations teams to deliver the right customer outcomes and excellent customer service
• Work effectively as part of the broader operations senior management team in order to drive forward functional strategy and improvements
• Build and maintain up to date knowledge of Pensions regulations and tax regulations and ensure that this is filtered across the team
• Lead the first line of compliance defence by ensuring team adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance, with particular reference to CASS regulation
• Leadership within own area of 1st line internal controls and operational risk management within the Interactive Investor Risk Appetite statement
• Take responsibility for ensuring that the firm meets its Principles for Business (PRIN) requirements as set out by the FCA
• Exercise due skill, care and diligence, observe proper standards of market conduct and deal with the regulator in an open and cooperative way disclosing appropriate information when required, and acting in a way which achieves their confidence and support
• Embed and role model the principle of treating customers fairly at all times
• Maintain the first line of defence in relation to identifying, mitigating and managing operational risks in line with the policies set out by the firm, including appropriate escalation and risk event reporting
• Maintain the first line of defence by operating risk controls assigned to the individual
• Maintain the first line of compliance defence by ensuring department adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance
  
  
  

KNOWLEDGE, SKILLS, EXPERIENCE REQUIRED:

• Extensive knowledge of Pensions operations and the Pensions industry more broadly
• Strong people management/leadership skills with a track record of leading and developing high performing operational teams
• Ability to provide strategic, and operational leadership of key business function
• Pro‐active and responsive in assessing operational needs and developing solutions to meet these needs
• Ability to analyse and translate regulatory information in order that it can be delivered and embedded into operational processes and future plans
• Management of complex processes within a regulated environment
• Ability to identify, analyse and make use of the right management information in order to manage multiple activities
• Ability to analyse, design and monitor the performance of key processes and activities
• Demonstrate ability to understand complex issues in detail and problem-solve to that level of detail
• Excellent problem solving capability with ability to make decisions calmly and effectively under pressure
• Capable of influencing at all organisational levels, including exec level
• Strong stakeholder management
• Demonstrable ability to use effective verbal and written communication skills
• Ability to manage cost budgets
• Deep knowledge and understanding of relevant regulatory, compliance and control requirements, including CASS, in order to manage Regulatory, Financial and Reputational risk

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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