Remote UK Customer Experience & Quality Specialist

We Do Play; Remote; GBP 28,000; Full time

Job summary

A customer service-focused organization is seeking a Customer Experience and Quality Specialist to enhance customer satisfaction through effective complaint management and quality assurance. This remote position requires strong communication, problem-solving skills, and experience in customer service. Responsibilities include responding to inquiries, conducting quality audits, and collaborating with teams. Availability to work weekends and occasional evenings is necessary. Competitive salary of £27,100 per annum offered.

Qualifications

• Previous experience in customer service and complaints handling is essential.
• Experience conducting audits or quality monitoring is desirable.
• Strong proficiency in written communication including webchat and email.

Responsibilities

• Respond to customer enquiries via webchat and email promptly.
• Manage and resolve customer complaints as per company policies.
• Conduct quality analysis of customer interactions.

Skills

Strong written and verbal communication skills

Customer service orientation

Analytical ability

Attention to detail

Problem-solving skills

Organisational skills

Team collaboration

Adaptability

Compliance awareness

Tools

Microsoft Office Suite

Job description

A customer service-focused organization is seeking a Customer Experience and Quality Specialist to enhance customer satisfaction through effective complaint management and quality assurance. This remote position requires strong communication, problem-solving skills, and experience in customer service. Responsibilities include responding to inquiries, conducting quality audits, and collaborating with teams. Availability to work weekends and occasional evenings is necessary. Competitive salary of £27,100 per annum offered.