Remote UK Customer Experience & Quality Specialist

We Do Play; Remote; GBP 28,000; Full time

Job summary

A customer-focused organisation in the UK is looking for a Customer Experience and Quality Specialist to deliver outstanding service and manage customer complaints effectively. This remote position requires previous customer service experience and strong communication skills. Key responsibilities include conducting quality analysis, supporting events, and preparing management reports. Successful applicants will be adaptable, detail-oriented, and skilled in problem-solving. The role entails working 9am-5pm, five days a week, including availability on weekends.

Qualifications

• Previous experience in customer service and complaints handling.
• Experience in conducting audits or quality monitoring is desirable.
• Strong proficiency in written communication handling webchat and email.

Responsibilities

• Respond to customer enquiries promptly via webchat and email.
• Manage and resolve customer complaints per company policies.
• Support the relationship with HGS for daily operations.

Skills

Strong written and verbal communication skills

Customer service orientation

Analytical ability

Attention to detail

Problem-solving skills

Organisational skills

Team collaboration

Adaptability

Compliance awareness

Tools

Microsoft Office Suite

Job description

A customer-focused organisation in the UK is looking for a Customer Experience and Quality Specialist to deliver outstanding service and manage customer complaints effectively. This remote position requires previous customer service experience and strong communication skills. Key responsibilities include conducting quality analysis, supporting events, and preparing management reports. Successful applicants will be adaptable, detail-oriented, and skilled in problem-solving. The role entails working 9am-5pm, five days a week, including availability on weekends.