Remote Travel Support Concierge

Getaway Travel Agency; City of Edinburgh; Remote; GBP 20,000 - 28,000; Full time

Job summary

Getaway Travel Agency USA in Arizona is hiring a Remote Travel Support Representative to guide clients from planning through return, ensuring a seamless, stress-free experience. You will handle inquiries across channels, assist with bookings and changes, and provide up-to-date destination information while delivering empathetic, detail-oriented service. This role offers remote flexibility, industry discounts, and growth through ongoing training with a supportive team.

Qualifications

• Excellent written and verbal communication.
• Experience in customer service within travel, tourism, or hospitality.
• Strong attention to detail and a proactive mindset.
• Comfortable learning new booking tools.

Responsibilities

• Respond to client inquiries across email, phone, and messaging.
• Assist with bookings, modifications, cancellations, and special travel requests.
• Provide up-to-date information on destinations, documentation, and agency processes.
• Follow up to confirm travel plans and gather post-trip feedback.
• Address client concerns with empathy and efficiency.

Skills

Customer service

Communication skills

Tech-savvy

Attention to detail

Organizational skills

Proactive mindset

Tools

Booking systems

Job description

Getaway Travel Agency USA in Arizona is hiring a Remote Travel Support Representative to guide clients from planning through return, ensuring a seamless, stress-free experience. You will handle inquiries across channels, assist with bookings and changes, and provide up-to-date destination information while delivering empathetic, detail-oriented service. This role offers remote flexibility, industry discounts, and growth through ongoing training with a supportive team.