Remote Travel Care Specialist Flexible Hours & Perks

Getaway Travel Agency; Manchester; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Remote work flexibility

Exclusive travel perks and discounts

Professional growth and training

Team-oriented travel community

Job summary

Getaway Travel Agency USA is seeking a Travel Care Representative to guide clients through every stage of their journey, from planning to safe return. You will assist with travel arrangements, respond to questions, manage updates, and resolve challenges with professionalism and care.

Based in sunny Arizona, we offer personalised, high-quality service to travelers nationwide, with remote flexibility and ongoing training from a dedicated team.

Qualifications

• Excellent communication skills, written and verbal.
• Background in customer service, ideally in travel, tourism or hospitality.
• Detail-oriented with strong organizational skills and proactive mindset.
• Tech-savvy and quick to learn new booking systems and tools.
• Genuine enthusiasm for travel and helping others create memorable experiences.

Responsibilities

• Respond to client inquiries across email, phone and messaging in a timely, professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate, up-to-date information on destinations, travel documents, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback after trips.
• Address concerns with empathy and efficiency to ensure client satisfaction.

Skills

Excellent communication

Customer service background

Tech-savvy

Enthusiasm for travel

Tools

Booking tools

Job description

Getaway Travel Agency USA is seeking a Travel Care Representative to guide clients through every stage of their journey, from planning to safe return. You will assist with travel arrangements, respond to questions, manage updates, and resolve challenges with professionalism and care.

Based in sunny Arizona, we offer personalised, high-quality service to travelers nationwide, with remote flexibility and ongoing training from a dedicated team.