Remote Travel Happiness Specialist

Funstay; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Remote work option

Flexible hours

Job summary

Funstay in London, UK is seeking a Customer Happiness Specialist to be the friendly voice for travelers, helping plan trips and resolve issues across chat, email, and phone. You’ll guide customers from inquiry to resolution with empathy and calm.

The role supports a global audience with shifts including some evenings and weekends. Previous travel or customer service experience is preferred, and comfort with Zendesk or Intercom helps you hit the ground running.

Qualifications

• Experience in customer service, preferably in travel.
• Strong empathy and calm under pressure.
• Excellent problem-solving and attention to detail.
• Familiarity with support tools (Zendesk, Intercom) is a plus.

Responsibilities

• Respond to inquiries via chat, email, and phone.
• Help travelers choose trips based on preferences.
• Process bookings, modifications, and refunds.
• Escalate and resolve complex issues with empathy and creativity.
• Coordinate with operations for on-ground support.
• Collect and document customer feedback and improve FAQs.

Skills

Customer service

Empathy

Problem solving

Communication tools

Tools

Zendesk

Intercom

Job description

Funstay in London, UK is seeking a Customer Happiness Specialist to be the friendly voice for travelers, helping plan trips and resolve issues across chat, email, and phone. You’ll guide customers from inquiry to resolution with empathy and calm.

The role supports a global audience with shifts including some evenings and weekends. Previous travel or customer service experience is preferred, and comfort with Zendesk or Intercom helps you hit the ground running.