Remote Travel Experience Specialist

Manatal; Liverpool; Remote; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

Travel perks

Training & support

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment. You will respond to inquiries, assist with bookings, provide destination information, and follow up to ensure satisfaction, while maintaining accurate records.

The ideal candidate has strong communication skills, travel or hospitality experience, and comfort with CRM tools, working

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication skills

Customer service

Organization

CRM tools

Remote work

Travel enthusiasm

Booking systems

Tools

Booking systems

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up, in a fully remote environment. You will respond to inquiries, assist with bookings, provide destination information, and follow up to ensure satisfaction, while maintaining accurate records.

The ideal candidate has strong communication skills, travel or hospitality experience, and comfort with CRM tools, working