Remote Travel Concierge & CX Specialist

Manatal; Birmingham; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Fully remote

Travel perks

Training and support

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

You will handle inquiries via phone, email, and messaging, assist with bookings and changes, provide destination and policy information, and maintain accurate records while delivering empathetic, client-focused service.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality preferred.
• Comfortable with technology and learning booking systems and CRM tools.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Communication

Customer Service

Travel Passion

Organization

Attention to Detail

Remote Work

Tech Savvy

Tools

Booking systems

CRM tools

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Experience Representative to support clients from booking through post-trip follow-up in a fully remote environment.

You will handle inquiries via phone, email, and messaging, assist with bookings and changes, provide destination and policy information, and maintain accurate records while delivering empathetic, client-focused service.