Remote Travel Concierge — Craft Memorable Journeys

Sawmilldcllc

Birmingham

Remote

GBP 23,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Remote work from anywhere

Exclusive travel discounts

Professional development & mentorship

Job summary

Sawmill D&C LLC is seeking a Remote Travel Consultant to support clients from initial trip idea through their safe return home. You will handle bookings, provide destination insights, and resolve issues with empathy and efficiency.

The role offers fully remote work from anywhere, with flexible scheduling and access to exclusive travel perks and discounts. Join a team that values trust, consistency, and heart in delivering memorable travel experiences.

Qualifications

Excellent written and verbal communication skills.
Experience in customer service, ideally in travel, tourism, or hospitality.
High attention to detail with strong organizational and follow-through habits.
Tech-savvy and quick to adapt to new booking tools and systems.
Genuine love for travel and helping others design unforgettable journeys.

Responsibilities

Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
Support travelers with booking updates, modifications, cancellations, and special requests.
Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
Follow up to confirm trip details and gather feedback post-travel.
Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
Exclusive travel perks and access to industry-only discounts.
Professional development through ongoing training, mentorship, and team support.
Community culture where passion for travel, connection, and meaningful memories drives everything we do.