Remote Technical Support Specialist - German Speaking

Samsara; Bradford; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Remote-friendly

Professional development stipend

Health & parental leave

Job summary

Samsara is seeking a German-speaking Technical Support Specialist to join our frontline team supporting UK-based customers in a remote role. You will handle a mix of phone and email inquiries for complex technical issues related to our SaaS platform, hardware devices, and integrations.

You’ll collaborate with engineers and product teams to deliver robust, user-friendly solutions. You should bring 3+ years in technical product support, strong English communication, and a technical degree.

Qualifications

• Language: Fluent German is required.
• Education: Bachelor’s degree or higher in a technical field or equivalent experience.
• Experience: 3+ years in a technical product support or specialist role, preferably SaaS/IoT.
• Proven ability to handle complex escalations and collaborate cross-functionally.

Responsibilities

• Serve as the initial technical point of contact for customer issues, collaborating with engineering and product teams to deliver solutions.
• Provide in-depth technical troubleshooting for SaaS and hardware, leveraging networking, cloud, and IoT knowledge.
• Contribute to knowledge base by documenting resolutions and mentoring junior agents.
• Identify trends to influence product improvements and improve support processes.
• Communicate clearly to technical and non-technical stakeholders, handling escalations and maintaining customer satisfaction.
• Support flexible working arrangements and exemplify Samsara’s customer-first principles.

Skills

German fluency

Strong English communication

Education

Bachelor’s degree in Computer Science/Engineering/Networking

Tools

Slack

Google Workspace

Job description

Samsara is seeking a German-speaking Technical Support Specialist to join our frontline team supporting UK-based customers in a remote role. You will handle a mix of phone and email inquiries for complex technical issues related to our SaaS platform, hardware devices, and integrations.

You’ll collaborate with engineers and product teams to deliver robust, user-friendly solutions. You should bring 3+ years in technical product support, strong English communication, and a technical degree.