Remote Technical Support Specialist (German) for IoT SaaS

Samsara; Greater London; Remote; GBP 40,000 - 64,000; Full time

Job summary

Samsara is seeking a German-speaking Technical Support Specialist for a remote UK-based role. You will respond to customer requests via phone and email, handling complex technical issues in a fast-paced environment while collaborating with engineering and product teams.

Requirements include German language fluency, a technical bachelor’s degree or higher, and 3+ years in SaaS/IoT support. Join a public company delivering impactful digital solutions to critical industries.

Qualifications

• German language fluency required for support of German-speaking customers.
• Bachelor’s degree in a technical field or equivalent experience.
• 3+ years in technical product support or SaaS/IoT environments.

Responsibilities

• Serve as the initial technical point of contact for basic and complex customer issues, working with first-line support, engineering, and product teams to deliver solutions.
• Provide in-depth technical troubleshooting for issues across Samsara’s SaaS platform, hardware devices, and integrations; apply networking, cloud, and IoT knowledge.
• Contribute to knowledge base by documenting resolutions, creating technical guides, and mentoring junior agents.
• Proactively identify trends in customer issues to influence product improvements and optimize processes.
• Deliver professional communication to both technical and non-technical stakeholders, ensuring resolution of escalated issues and high customer satisfaction.
• Champion Samsara’s cultural principles to drive innovation and collaboration.

Skills

German language fluency

Customer-facing skills

English communication

Education

Bachelor's degree or higher in Computer Science/Engineering/Networking

Job description

Samsara is seeking a German-speaking Technical Support Specialist for a remote UK-based role. You will respond to customer requests via phone and email, handling complex technical issues in a fast-paced environment while collaborating with engineering and product teams.

Requirements include German language fluency, a technical bachelor’s degree or higher, and 3+ years in SaaS/IoT support. Join a public company delivering impactful digital solutions to critical industries.