Remote Technical Support Specialist - German Speaker

Samsara; Leeds; Remote; GBP 32,000 - 52,000; Full time

Job summary

Samsara is seeking a Technical Support Specialist for a remote UK role. You will respond to customer requests for technical assistance via phone and email, handling complex issues in a fast-paced environment. Strong English communication and technical fluency are required to support our SaaS and IoT platform.

Join a frontline team with opportunities for growth and collaboration across multiple locations, helping customers keep their operations running smoothly.

Qualifications

• Bachelor’s degree in a technical discipline or equivalent experience required.
• 3+ years in a technical product support or specialist role, preferably SaaS/IoT.
• Strong English communication and customer-facing skills essential.

Responsibilities

• Serve as initial technical point of contact for customer issues across engineering and product teams.
• Provide in-depth troubleshooting for complex issues across SaaS, hardware, and integrations.
• Document resolutions and mentor junior agents on the team.
• Identify trends to influence product improvements and support processes.

Skills

German language

Technical support experience

SaaS experience

Networking concepts

Education

Bachelor’s degree in technical discipline

Tools

VPNs

TCP/IP

DNS

Job description

Samsara is seeking a Technical Support Specialist for a remote UK role. You will respond to customer requests for technical assistance via phone and email, handling complex issues in a fast-paced environment. Strong English communication and technical fluency are required to support our SaaS and IoT platform.

Join a frontline team with opportunities for growth and collaboration across multiple locations, helping customers keep their operations running smoothly.