German-Speaking Technical Support Specialist (Remote UK)

Samsara Inc.; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

Samsara Inc. is seeking a Technical Support Specialist with German fluency for a remote UK role.

You will respond to customer requests, troubleshoot complex issues across SaaS, hardware, and integrations, and collaborate with cross-functional teams to deliver effective solutions. Ideal candidates have 3+ years in technical support, strong networking knowledge, and the ability to work in a fast-paced environment while maintaining customer satisfaction.

Qualifications

• German fluency required.
• Bachelor’s degree or higher in a technical discipline.
• 3+ years in a technical product support or specialist role (SaaS/IoT preferred).

Responsibilities

• Serve as the initial technical point of contact for customer issues, collaborating with engineering and product teams.
• Provide in-depth troubleshooting for Samsara’s SaaS platform, hardware devices and integrations.
• Contribute to knowledge base by documenting resolutions and creating technical guides.
• Identify trends to influence product improvements and support processes.
• Communicate clearly with technical and non-technical stakeholders and support on-call duties when needed.

Skills

German fluency

Customer-facing

Networking basics

SaaS/IoT experience

Education

Bachelor’s degree in a technical field

Job description

Samsara Inc. is seeking a Technical Support Specialist with German fluency for a remote UK role.

You will respond to customer requests, troubleshoot complex issues across SaaS, hardware, and integrations, and collaborate with cross-functional teams to deliver effective solutions. Ideal candidates have 3+ years in technical support, strong networking knowledge, and the ability to work in a fast-paced environment while maintaining customer satisfaction.