Remote IoT & SaaS Technical Support Engineer

Samsara

Colchester

Remote

GBP 36,000 - 60,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Growth stipend

Health benefits

Parental leave

Job summary

Samsara is seeking a Technical Support Specialist to join our frontline team in a remote UK role. You will handle both phone and email inquiries, diagnosing and resolving complex technical issues related to IoT and SaaS solutions.

Collaboration with engineering, product, and other support agents is essential to deliver fast, accurate resolutions. Candidates should have 3+ years in technical product support, strong German language skills, and solid networking knowledge.

Qualifications

Fluency in German is required for customer interactions.
3+ years of technical product support or specialist experience, ideally in SaaS/IoT.
Strong English communication skills and ability to troubleshoot complex issues.

Responsibilities

Serve as the initial technical point of contact for customer issues, coordinating with engineering and product teams.
Provide in-depth troubleshooting for issues across Samsara’s SaaS platform, devices, and integrations.
Contribute to knowledge base by documenting resolutions and creating guides.
Identify trends in customer issues to influence product improvements and support processes.
Communicate clearly with both technical and non-technical stakeholders to resolve escalated issues.