German-Speaking IoT SaaS Support Specialist (Remote)

Samsara; United Kingdom; Remote; GBP 42,000 - 66,000; Full time

Job summary

Samsara is hiring a Technical Support Specialist fluent in German for a remote UK-based role. You will handle complex technical requests for our SaaS platform, IoT devices, and integrations, collaborating with engineering and product teams to resolve issues quickly.

You will mentor junior agents, contribute to knowledge base documentation, and help improve global customer support processes while upholding Samsara's customer-first culture and continuous improvement mindset.

Qualifications

• 3+ years in technical product support or specialist role in SaaS/IoT or networking environments.
• Proven ability to handle complex technical escalations and cross-department collaboration.
• Strong English communication; German language fluency is required.

Responsibilities

• Serve as the initial technical contact for customer issues, collaborating with engineering and product teams.
• Provide in-depth troubleshooting for SaaS platform, hardware devices, and integrations.
• Contribute to knowledge base with resolutions and guides; mentor junior agents.
• Identify trends in customer issues to influence product improvements and support processes.
• Deliver clear communication to technical and non-technical stakeholders for escalations.
• Champion Samsara's customer-focused culture and collaborative teamwork.

Skills

Customer support

Networking concepts

Troubleshooting

Communication skills

Education

Bachelor's degree in CS/Engineering

Tools

SaaS platforms

IoT hardware

Job description

Samsara is hiring a Technical Support Specialist fluent in German for a remote UK-based role. You will handle complex technical requests for our SaaS platform, IoT devices, and integrations, collaborating with engineering and product teams to resolve issues quickly.

You will mentor junior agents, contribute to knowledge base documentation, and help improve global customer support processes while upholding Samsara's customer-first culture and continuous improvement mindset.