Remote Technical Support Specialist (German) – IoT & SaaS

Samsara; Bolton; Remote; GBP 30,000 - 45,000; Full time

Job summary

Samsara, the Connected Operations Cloud pioneer, seeks a Frontline Technical Support Specialist in the UK. You will respond to customer requests for technical assistance by phone and email in a fast-paced, independent yet collaborative setting. Required are experience in technical support, strong English communication, and the ability to handle complex issues.

German language proficiency is essential. This is a remote role open to candidates based in the UK, with opportunities to grow as part of

Qualifications

• Experience in a technical product support role.
• Strong English communication skills are required.
• Comfort handling complex technical issues in a fast-paced support environment.

Responsibilities

• Serve as the initial technical point of contact for customer issues across phone and email.
• Provide in-depth troubleshooting for the SaaS platform, devices, and integrations.
• Contribute to knowledge-base content and mentor junior agents.
• Identify trends to influence product improvements and support processes.

Skills

Technical support

Customer service

English proficiency

German language

Education

Bachelor’s degree in technical field

Job description

Samsara, the Connected Operations Cloud pioneer, seeks a Frontline Technical Support Specialist in the UK. You will respond to customer requests for technical assistance by phone and email in a fast-paced, independent yet collaborative setting. Required are experience in technical support, strong English communication, and the ability to handle complex issues.

German language proficiency is essential. This is a remote role open to candidates based in the UK, with opportunities to grow as part of