Remote Technical Support Specialist (After-Sales)

Baxter

Whetstone

On-site

GBP 28,000 - 38,000

Full time

5 days ago

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Benefits offered by this job

Competitive total compensation package

Professional development opportunities

High emphasis on work life balance

Job summary

Baxter is seeking professionals for after-sales customer service and remote technical support within the UK region. The role involves handling inquiries via multiple channels, diagnosing issues, and documenting interactions per company guidelines.

Candidates should have at least 2 years in customer service or technical support, an HND level qualification, and familiarity with IT concepts and Windows. Strong communication and multitasking skills are essential.

Qualifications

Minimum HND level qualification.
Minimum of 2 years of customer service and/or technical support experience.
Affinity with Information Technologies, including Windows operating environment.
Knowledge of one or more programming languages would be a significant advantage.
Excellent communication skills on different levels.

Responsibilities

Provide after-sales customer service and remote technical support in the UK region.
Answer inquiries via phone, fax, e-mail, IM, etc. efficiently and professionally.
Document customer complaints and interactions per company guidelines.
Accurately diagnose and troubleshoot technical problems, provide product and pricing information.
Create a service order or escalate when a remote solution cannot be offered.
Transfer complaints for investigation to relevant people/departments.
Provide module configuration instructions and training per DFU materials.
Build strong relationships with distributors, customers and Baxter colleagues.
Other duties may be assigned as needed.