Customer-Focused Technical Support Specialist

Baxter International Inc.; Whetstone; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Work-life balance

Job summary

Baxter International Inc. is seeking a customer service professional in the United Kingdom to deliver outstanding after-sales support across multiple channels.

You will handle inquiries, troubleshoot issues, and ensure high levels of customer satisfaction while maintaining accurate records and collaborating with internal teams. The role emphasizes problem-solving, strong communication, and a customer-first mindset in a fast-paced environment with opportunities for professional development and

Qualifications

• Minimum HND qualification or equivalent.
• At least 2 years' experience in a customer service, customer support, after-sales, or helpdesk environment.
• Excellent verbal and written communication skills.
• A customer-first mindset with a passion for delivering exceptional service.
• Strong organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Deliver outstanding after-sales customer support via telephone, email, instant messaging, and other communication channels.
• Respond to customer enquiries efficiently, accurately, and professionally.
• Manage customer queries and complaints through to successful resolution, ensuring high levels of customer satisfaction.
• Record customer interactions and service requests accurately in line with company procedures.
• Investigate and troubleshoot product-related issues, providing guidance and practical solutions where possible.
• Coordinate service requests and escalations when further support is required.
• Work closely with colleagues across Customer Service, Sales, Marketing, Product Services, Engineering, and Field Service teams to resolve customer issues.
• Provide customers with product guidance, configuration support, and user training using approved materials.
• Build strong working relationships with customers, distributors, service partners, and internal stakeholders.
• Identify opportunities to improve processes and contribute ideas that enhance the customer experience.

Skills

Problem-solving

Customer service

Verbal communication

Written communication

Time management

multitasking

Education

HND or equivalent

Tools

Microsoft Windows

Job description

Baxter International Inc. is seeking a customer service professional in the United Kingdom to deliver outstanding after-sales support across multiple channels.

You will handle inquiries, troubleshoot issues, and ensure high levels of customer satisfaction while maintaining accurate records and collaborating with internal teams. The role emphasizes problem-solving, strong communication, and a customer-first mindset in a fast-paced environment with opportunities for professional development and