Technical Support Representative

Baxter International Inc.; Whetstone; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Work-life balance

Job summary

Baxter International Inc. is seeking a customer service professional in the United Kingdom to deliver outstanding after-sales support across multiple channels.

You will handle inquiries, troubleshoot issues, and ensure high levels of customer satisfaction while maintaining accurate records and collaborating with internal teams. The role emphasizes problem-solving, strong communication, and a customer-first mindset in a fast-paced environment with opportunities for professional development and

Qualifications

• Minimum HND qualification or equivalent.
• At least 2 years' experience in a customer service, customer support, after-sales, or helpdesk environment.
• Excellent verbal and written communication skills.
• A customer-first mindset with a passion for delivering exceptional service.
• Strong organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced setting.

Responsibilities

• Deliver outstanding after-sales customer support via telephone, email, instant messaging, and other communication channels.
• Respond to customer enquiries efficiently, accurately, and professionally.
• Manage customer queries and complaints through to successful resolution, ensuring high levels of customer satisfaction.
• Record customer interactions and service requests accurately in line with company procedures.
• Investigate and troubleshoot product-related issues, providing guidance and practical solutions where possible.
• Coordinate service requests and escalations when further support is required.
• Work closely with colleagues across Customer Service, Sales, Marketing, Product Services, Engineering, and Field Service teams to resolve customer issues.
• Provide customers with product guidance, configuration support, and user training using approved materials.
• Build strong working relationships with customers, distributors, service partners, and internal stakeholders.
• Identify opportunities to improve processes and contribute ideas that enhance the customer experience.

Skills

Problem-solving

Customer service

Verbal communication

Written communication

Time management

multitasking

Education

HND or equivalent

Tools

Microsoft Windows

Job description

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Are you passionate about delivering exceptional customer service and helping customers find solutions? Do you enjoy problem-solving, building strong relationships, and making a real difference to the customer experience?

What You'll Be Doing

• Deliver outstanding after-sales customer support via telephone, email, instant messaging, and other communication channels.
• Respond to customer enquiries efficiently, accurately, and professionally.
• Manage customer queries and complaints through to successful resolution, ensuring high levels of customer satisfaction.
• Record customer interactions and service requests accurately in line with company procedures.
• Investigate and troubleshoot product-related issues, providing guidance and practical solutions where possible.
• Coordinate service requests and escalations when further support is required.
• Work closely with colleagues across Customer Service, Sales, Marketing, Product Services, Engineering, and Field Service teams to resolve customer issues.
• Provide customers with product guidance, configuration support, and user training using approved materials.
• Build strong working relationships with customers, distributors, service partners, and internal stakeholders.
• Identify opportunities to improve processes and contribute ideas that enhance the customer experience.

What We're Looking ForEssential Requirements

• Minimum HND qualification or equivalent.
• At least 2 years' experience in a customer service, customer support, after-sales, or helpdesk environment.
• Strong problem-solving skills and the ability to investigate and resolve customer issues.
• Excellent verbal and written communication skills.
• A customer-first mindset with a passion for delivering exceptional service.
• Strong organisational and time management skills.
• Ability to manage multiple priorities and adapt quickly in a fast-paced environment.

Desirable Skills & Experience

• Experience supporting customers with product-related enquiries or troubleshooting.
• Good understanding of Microsoft Windows and general technology environments.
• Confidence working with connected products, systems, or devices.
• Knowledge of software or technical products would be advantageous but is not essential.

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.