Remote Technical Support Engineer – Construction Products

GCS Associates; United Kingdom; Remote; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus scheme

Fully remote / home-based

23 days' annual leave

Company pension contribution

Specialist technical training

Job summary

GCS Associates invites applications for a Technical Support Engineer / Technical Advisor. This fully remote role in the UK offers £45,000–£50,000 base plus bonus and benefits.

The role focuses on technical guidance for passive fire protection products, supporting architects, contractors and internal teams. You will review drawings, advise on applications, and help develop a knowledge base while collaborating with the sales team and Technical Manager.

Qualifications

• Experience in technical support or advisory roles within construction products or building materials.
• Ability to read and interpret architectural drawings and specifications.
• Strong communication skills with customers, architects and internal teams.

Responsibilities

• Be the first point of contact for technical enquiries via inbox and phone.
• Provide practical, commercially aware technical guidance to customers and the sales team.
• Review drawings and specs to identify suitable products and solutions.
• Advise on product applications, installation requirements and test evidence.
• Develop and improve systems for logging and tracking enquiries.
• Collaborate with the Technical Manager on complex issues.

Skills

Technical support

Customer communication

Problem solving

Architectural drawings reading

Organisational skills

Collaborative approach

Job description

GCS Associates invites applications for a Technical Support Engineer / Technical Advisor. This fully remote role in the UK offers £45,000–£50,000 base plus bonus and benefits.

The role focuses on technical guidance for passive fire protection products, supporting architects, contractors and internal teams. You will review drawings, advise on applications, and help develop a knowledge base while collaborating with the sales team and Technical Manager.