Technical Services Advisor

Tremco CPG UK; United Kingdom; Hybrid; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Company car

Pension

Life assurance

Flexible benefits

25 days holiday

Job summary

Tremco CPG UK is seeking a proactive Technical Support Engineer to assist customers, contractors and internal teams with fire protection products. You will advise on fit-for-purpose Nullifire solutions, handle technical queries, support design drawings, and deliver training for installers and designers.

Remote work and site visits will be required as needed. Excellent communication, CAD knowledge, and MS Office skills are essential.

Qualifications

• Excellent verbal and written communication skills.
• Experience in customer-facing technical support is desirable.
• Working knowledge of CAD or ability to generate technical drawings is advantageous.

Responsibilities

• Advise on fit-for-purpose Nullifire fire protection products to internal and external stakeholders.
• Process and manage customer enquiries from technical queries to design drawings.
• Provide guidance to ensure compliance throughout design and installation stages.
• Collaborate with internal departments to meet customers' technical needs.
• Conduct training sessions for installers and CPD events.

Skills

Communication skills

Customer service

Training delivery

Education

Engineering degree

Tools

CAD software

MS Office / Excel

Job description

Tremco CPG Europe manufactures high performance building materials to solve the complex challenges faced by today’s construction industry. With over 1,400 employees across Europe, we are committed to shaping a world where buildings and structures save energy, last longer and exceed sustainability benchmarks.

To provide technical support to customers, contractors, and the internal sales, R&D and marketing teams on Tremco CPG UK’s fire protection products.

Duties Include:

• Advise on fit for purpose Nullifire passive fire protection products and the practical aspects of their use to both internal and external stakeholders. Remote working and onsite inspections/meetings where required.
• Effectively process and manage customers’ enquiries from technical queries to design drawings and provide general product advice.
• Provide best practice guidance to ensure compliance throughout design and installation stages.
• To work closely and liaise with the necessary internal departments to ensure that all customers’ technical needs are fulfilled.
• Conduct training sessions for installing contractors and CPD’s for designers and architects.

Successful candidates will have the following:

• Experience with fire stopping or in fire protection in general would be highly desirable.
• Degree within a relevant engineering or construction discipline desirable.
• Working knowledge of CAD or ability to generate technical drawings would be advantageous
• Computer literate, excellent working knowledge of Microsoft Office and Excel.
• Excellent verbal and written communication skills, with good attention to detail

Salary & Benefits:

• A competitive annual salary.
• Lucrative performance-based bonus scheme.
• 25 days holiday entitlement (excluding bank holidays) increasing to 27 days holiday following length of service with the business.
• A range of attractive benefits (company car, pension, life assurance, enhanced family friendly leave, flexible benefits and perkbox).

Become part of our team and shape the future of Tremco CPG UK!

The Company is committed to the principle of equal opportunities and is opposed to any form of unfair discrimination on the grounds of race, sex or marital status, disability, sexual orientation, gender identity, gender expression and sex characteristics’, age, religion, or belief. Candidates will be chosen on the basis of their ability and suitability for the role.