Technical Support Engineer

GCS Associates; United Kingdom; Remote; GBP 45,000 - 50,000; Full time

Benefits offered by this job

Bonus scheme

Fully remote / home-based

23 days' annual leave

Company pension contribution

Specialist technical training

Job summary

GCS Associates invites applications for a Technical Support Engineer / Technical Advisor. This fully remote role in the UK offers £45,000–£50,000 base plus bonus and benefits.

The role focuses on technical guidance for passive fire protection products, supporting architects, contractors and internal teams. You will review drawings, advise on applications, and help develop a knowledge base while collaborating with the sales team and Technical Manager.

Qualifications

• Experience in technical support or advisory roles within construction products or building materials.
• Ability to read and interpret architectural drawings and specifications.
• Strong communication skills with customers, architects and internal teams.

Responsibilities

• Be the first point of contact for technical enquiries via inbox and phone.
• Provide practical, commercially aware technical guidance to customers and the sales team.
• Review drawings and specs to identify suitable products and solutions.
• Advise on product applications, installation requirements and test evidence.
• Develop and improve systems for logging and tracking enquiries.
• Collaborate with the Technical Manager on complex issues.

Skills

Technical support

Customer communication

Problem solving

Architectural drawings reading

Organisational skills

Collaborative approach

Job description

Technical Support Engineer / Technical Advisor

Location: Fully Remote / Home-Based (UK)

Salary: £45,000-£50,000 + Bonus + Benefits

Sector: Construction Products / Passive Fire Protection

The Opportunity

We are recruiting for a well-established specialist manufacturer of passive fire protection products, supplying the UK construction industry.

Our client is looking to appoint a Technical Support Engineer / Technical Advisor to join its growing technical function. This is an excellent opportunity for someone with a technical background in construction products who enjoys solving problems, supporting customers and providing practical, commercially aware technical advice.

Working closely with the Technical Manager and wider commercial team, you will act as the first point of contact for technical enquiries from customers, architects, contractors and internal colleagues.

The position offers the opportunity to develop specialist expertise in passive fire protection while playing an important role in shaping and improving the company's technical support function.

The Role

Your responsibilities will include:

• Acting as the first point of contact for incoming technical enquiries, managing a dedicated technical inbox and responding to telephone enquiries.
• Providing practical technical advice to customers, architects, contractors, specifiers and the internal sales team.
• Reviewing architectural drawings, specifications and construction details to identify suitable products and technical solutions.
• Advising on product applications, installation requirements, technical performance and relevant test evidence.
• Taking a commercially aware, solutions-focused approach to technical queries, exploring suitable alternatives where appropriate.
• Liaising with the Technical Manager on more complex technical matters, ensuring enquiries are resolved accurately and efficiently.
• Developing and improving systems for logging, tracking, prioritising and managing technical enquiries.
• Helping establish a structured technical knowledge base, including product information, approved technical responses and supporting documentation.
• Working collaboratively with the sales team to provide responsive, professional technical support.

About You

We are looking for someone with a strong technical understanding of construction products who can communicate confidently with customers and colleagues alike.

Ideally, you will have:

• Experience in a technical support, technical advisory, applications engineering or similar role within construction products, building materials or a related engineering environment.
• The ability to read and interpret architectural drawings, construction details and technical specifications.
• Experience advising customers on product suitability, applications and technical requirements.
• An understanding of construction methods, building regulations and relevant industry standards.
• A commercially aware mindset, with the ability to identify practical solutions rather than simply highlighting technical limitations.
• Excellent written and verbal communication skills, with the confidence to engage with architects, contractors, customers and internal sales colleagues.
• Strong organisational skills, attention to detail and the ability to manage multiple enquiries and competing priorities.
• A proactive, resilient and collaborative approach.
• Experience in passive fire protection, firestopping, fire-rated building products, façade systems or related specialist construction products would be particularly advantageous. Knowledge of Approved Document B, fire testing and certification would also be beneficial.
• However, direct passive fire protection experience is not essential for someone with a strong technical foundation in construction products and the willingness to develop specialist knowledge.

What's on Offer?

• £45,000-£50,000 basic salary
• Company bonus scheme
• Fully remote / home-based position
• 23 days' annual leave
• Company pension contribution
• Specialist technical training and development
• The opportunity to help shape and develop an expanding technical support function
• A collaborative working environment with direct access to an experienced Technical Manager