Remote Technical Support Engineer — Cloud Patch & Security

Action1; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Job summary

A technology company is seeking a Mid-Senior Level Technical Support Specialist. You will provide efficient technical support, troubleshoot issues across Windows systems, and enhance the customer support process. Strong expertise in Microsoft Windows, PowerShell, and excellent communication skills are essential. The role offers opportunities for professional growth, flexible hours, and a remote-first culture.

Benefits

Engaging challenges

Continuous professional growth

Flexible working hours

Supportive team environment

Work-life balance

Qualifications

• Previous experience in technical support or customer service roles.
• Ability to work effectively with customers and internal teams.

Responsibilities

• Provide timely technical support with prompt responses.
• Troubleshoot and resolve customer issues via various channels.
• Collaborate with the engineering team on technical challenges.
• Build and maintain an internal knowledge base.

Skills

Strong expertise in Microsoft Windows operating systems

Ability to identify and troubleshoot failed patch installations

Familiarity with PowerShell scripting

Proficiency in macOS and/or Linux platforms

Knowledge of software deployment

Skilled in reading and modifying the Windows registry

Excellent problem-solving and communication skills

Solid experience troubleshooting software issues

Job description

A technology company is seeking a Mid-Senior Level Technical Support Specialist. You will provide efficient technical support, troubleshoot issues across Windows systems, and enhance the customer support process. Strong expertise in Microsoft Windows, PowerShell, and excellent communication skills are essential. The role offers opportunities for professional growth, flexible hours, and a remote-first culture.