Remote SOC Support Specialist

Huntress; Greater London; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

401K Match

Health Benefits

100% Remote

Job summary

Huntress is hiring for an entry-level role that serves as the bridge between our partners, customers, and the Security Operations Center. You will deliver top-notch support via phone, email, and chat, translate complex SOC concepts into actionable guidance, and lead high-severity incident calls to align on next steps.

The role demands excellent communication, a proactive mindset, and a collaborative approach across Product Support and SOC teams.

Qualifications

• Strong self-awareness and the ability to work independently in a remote setting.
• Exceptional written and verbal communication skills.
• MSP or Help Desk experience supporting multiple customers and managing tickets in Zendesk or PSA platforms.

Responsibilities

• Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions.
• Lead calls with partners for high-severity or complex incidents, documenting decisions and next steps.
• Collaborate with Product Support, Security Operations Center, and other teams to clarify detection coverage and product behavior, then relay updates to partners.
• Troubleshoot product issues and provide support for other product-related requests as needed.
• Advocate for partner needs and provide feedback to internal teams.

Skills

Customer support

Communication

Cybersecurity basics

Remote collaboration

Tools

Zendesk

PSA platforms

Microsoft 365/Entra

Job description

Huntress is hiring for an entry-level role that serves as the bridge between our partners, customers, and the Security Operations Center. You will deliver top-notch support via phone, email, and chat, translate complex SOC concepts into actionable guidance, and lead high-severity incident calls to align on next steps.

The role demands excellent communication, a proactive mindset, and a collaborative approach across Product Support and SOC teams.