Remote Product Support Specialist — Cybersecurity Impact

huntress; United Kingdom; Remote; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Home office reimbursement (£398)

Digital monthly reimbursement (£92)

Travel to the US 1-2 times/year

Pension

BetterUp coaching

Job summary

Huntress is a fully remote cybersecurity company with a global team, offering a competitive base salary and equity. The Product Support Specialist role emphasizes customer-first service, strong teamwork, and deep product knowledge, with growth and training opportunities.

Expect a high CSAT standard and collaborative environment that supports mentoring and coaching. Join a 100% remote team that reimburses home office setup and monthly expenses, plus travel to the US for events.

Qualifications

• Experience in supporting Windows OS and troubleshooting common issues.
• Experience with macOS and familiarity with Terminal/Bash is a plus.
• Familiar with ProcMon and Process Explorer.
• Experience configuring antivirus products and troubleshooting interactions with software.
• Knowledge of GPO, RMMs, and SCCM; scripting is a plus.
• Strong collaboration and problem-solving skills.

Responsibilities

• Provide initial partner support and convey resolutions to customers.
• Walk customers through problem-solving processes and provide assistance.
• Assess customer issues and properly elevate incidents as needed.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customer expectations.
• Recommend changes to internal and customer-facing documentation where needed.
• Continually grow your knowledge of internal procedures, the Huntress product, and customer environments.

Skills

Customer support

Team player

Problem solving

Windows OS experience

macOS experience

Troubleshooting

Documentation

Scripting (basic)

Tools

ProcMon

Process Explorer

GPO

RMM tools

SCCM

Antivirus configuration

Job description

Huntress is a fully remote cybersecurity company with a global team, offering a competitive base salary and equity. The Product Support Specialist role emphasizes customer-first service, strong teamwork, and deep product knowledge, with growth and training opportunities.

Expect a high CSAT standard and collaborative environment that supports mentoring and coaching. Join a 100% remote team that reimburses home office setup and monthly expenses, plus travel to the US for events.