Remote Customer Success Executive

Allica Bank; Swindon; À distance; GBP 36 000 - 48 000; Plein temps

Résumé du poste

Allica Bank is seeking a Remote Customer Success Executive to drive market-ready products to established SMEs via outbound calls and emails. You will own the end-to-end onboarding journey, targeting SMEs with at least 12 months trading and £50k+ cash balances to benefit from savings rates.

The role requires strong remote sales capability, collaboration with growth, product, marketing and operations teams, and a focus on delivering excellent customer outcomes and first impressions of Allica Bank.

Qualifications

• Role involves getting products to market and remote sales to SMEs.
• Onboarding journey for new customers from identification to live accounts.
• Targets established SMEs with 12+ months trading and £50k+ cash balances.
• Collaborates with growth, product, marketing and operations to deliver great service.

Responsabilités

• Identify opportunities and contact potential customers to convert to current or savings accounts.
• Lead end-to-end onboarding process for new clients and ensure smooth implementation.

Description du poste

Remote Customer Success Executive

Date: 2026-10-05

Location: Swindon, Wiltshire, GB, SN1 1

Application Deadline: 2027-01-03T19:01:34.517

About Allica Bank

Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech. Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

This role is responsible for getting these exciting products to market, and ensuring as many established businesses as possible can benefit from them. Working with the growth and product teams, the Cash Management Executive will identify opportunities, and make contact via telephone and email to convert customers to our business current account and savings offerings.

Your key goal will be winning active new accounts, and as such you will be responsible for the full end to end onboarding journey, from identifying potential customers to delivering live, actively used accounts. The focus will be on new to Allica customers that are in our established SME target segment (minimum 12 months trading), with have cash balances (£50k+) that can benefit from our savings rates.

Our Cash Management Executive will work with the whole of Allica - including relationship management teams, product, marketing, and operations to ensure that prospective customers receive exemplary customer service and a great first impression of Allica Bank. It is vital that our Cash Management Executive is very confident and capable of remote sales to SMEs by telephone. They should also be strong stakeholder managers with a focus on customer outcomes and delivering value for both Allica Bank.