Enterprise CS Manager: Growth & Executive Partnerships

Gearset Limited

Cambridge

Hybrid

GBP 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Long Term Incentive plan

£1,500 learning budget

Top-end hardware

Free lunch in the office

25 days holiday + bank holidays (buy +

Company pension (5%)

Bupa health care

Life insurance & critical illness

Enhanced family leave (26 weeks)

Bupa Menopause Plan

Gym membership discounts

Job summary

Gearset Limited is seeking an experienced Enterprise Customer Success Manager to own a focused portfolio of ~40 high-value accounts, driving growth, retention and clear business value. You’ll lead strategy with senior stakeholders and coordinate across Gearset teams to deliver outcomes.

You will build and execute customer success plans, present business cases and QBRs, and translate technical outcomes into strategic value.

Qualifications

Experience in a commercially focused Customer Success role with enterprise or strategic customers.
Proven ability to grow and retain high-value accounts.
Skilled in building relationships with senior stakeholders and communicating to technical and business audiences.
Technical curiosity to understand Salesforce, DevOps concepts, and Gearset capabilities.
Organised, proactive, and collaborative.

Responsibilities

Own a portfolio of around 40 enterprise customers, driving growth and retention.
Lead account strategy and executive relationships across Gearset teams.
Develop and own customer success plans linking goals to outcomes.
Deliver executive presentations, demos, QBRs, and business cases, remotely and in person.
Identify adoption opportunities and drive value across the Gearset platform.