Enterprise Customer Success Manager: Growth & Strategy

Gearset; Cambridge; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible home working

Learning budget

Pension matching

Life insurance

Gym membership

Long Term Incentive Plan

Free lunch in the office

25 days holiday

Job summary

Gearset is hiring a Customer Success Manager - Enterprise to own a focused portfolio of about 40 high-value accounts, building trusted relationships with senior stakeholders and turning technical outcomes into clear business value. You will develop success plans, drive adoption across the Gearset platform, and partner with Account Managers, DevOps Architects, and product teams.

You’ll manage retention and growth, lead executive presentations and QBRs, and work across time zones to support US

Qualifications

• Experience in a commercially focused Customer Success role, ideally with enterprise or strategic customers.
• Proven track record of growth or expansion targeting in high-value accounts.
• Ability to build relationships with senior stakeholders and communicate clearly with technical and business audiences.

Responsibilities

• Own a focused portfolio of around 40 enterprise customers, building trusted relationships with senior stakeholders.
• Lead strategy for each account and collaborate across Gearset teams to enable revenue and retention.
• Develop customer success plans that align customer goals with outcomes and drive adoption of Gearset.
• Present compelling business cases and QBRs to executives, remotely or in person.
• Identify risks early and implement plans to protect retention and value.

Skills

Customer relationship management

Strategic account management

Executive communication

Tools

Salesforce

Job description

Gearset is hiring a Customer Success Manager - Enterprise to own a focused portfolio of about 40 high-value accounts, building trusted relationships with senior stakeholders and turning technical outcomes into clear business value. You will develop success plans, drive adoption across the Gearset platform, and partner with Account Managers, DevOps Architects, and product teams.

You’ll manage retention and growth, lead executive presentations and QBRs, and work across time zones to support US