Remote Short-Term Resource Planner & Analytics

British Gas; Uddingston; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

British Gas is hiring a Short-Term Build Analyst to support resource planning for customer operations. The role is home-based with travel to Stockport or Leeds as needed, focusing on 1–12 week planning cycles, staffing forecasts, and KPI delivery to improve profitability and customer fairness.

You will develop and maintain resource plans, communicate outputs, and collaborate with forecasting, long-term planning and change teams to translate outputs into actionable plans.

Qualifications

• Strong analytical background and excellent Microsoft office skills are essential.
• Good understanding of Resource Planning principles and practices.
• Experience Using eWFM is essential.
• Experience of working across a wide group of stakeholders.
• Thorough understanding of what delivers great customer service for our customers and people.
• Highly numerate with good accuracy and attention to detail.
• Excellent verbal and written communication.
• Ability to produce clear and concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making.
• Performs effectively when faced with time pressures, adversity, disappointment or opposition.
• Displays a commitment to continuous learning and self-improvement.

Responsibilities

• Create a safe environment with the aim of achieving a zero incident work space and ensuring that teams take responsibility for themselves and each other.
• Contribute to the work-stream to deliver objectives to agreed targets.
• Responsible for the production and development of resource plans/models/processes to forecast staffing levels, service levels and other key performance indicators.
• Lead discussions with key stakeholders to ensure inputs into planning models are up to date and reflect latest operational requirements.
• Responsible for the impact assessment of risks and opportunities to the plan from and engage with relevant parties to ensure these are effectively communicated.
• Review performance against plan and engage with operational stakeholders providing analysis of performance against plan.
• Using specialist resource planning knowledge responsible for interpreting & providing commentary to R&P leadership team on deviation from agreed performance metrics.
• Own the planning cycles and processes that support production of the plan.
• Provide a link between Forecasting, Long Term & Change in translation of outputs from these teams into an operationally deliverable plan.
• Communicate work outputs effectively.
• Generate and support the implementation of ideas for improved team outputs that engage key stakeholders and benefit our customers.
• Responsible for pre and post event analysis to enable ad-hoc scenario modelling that influences future resource decision making.
• Organise, upskill and support RP projects that drive the business strategy.
• Keep abreast of business strategy and operational issues to ensure work outputs reflect the latest information.
• Organise and attend relevant meetings to resolve and give input to business improvements.
• Support and manage the development of the RP Intranet (when applicable).
• Design, maintain and develop governance processes across the Resource Planning teams.
• Audit RP workforce management systems, working with other departments, to expand control points and gather accurate results.
• Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed.
• Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled.
• Ensure (customer related) information systems are operated to the required standard to maintain accurate and secure records.
• Identify any risks and take action to resolve when asked.

Skills

Analytical skills

Microsoft Office

Resource planning

eWFM

Stakeholder management

Customer service

Numeracy

Communication

PowerPoint

Excel

Time management

Continuous learning

Job description

British Gas is hiring a Short-Term Build Analyst to support resource planning for customer operations. The role is home-based with travel to Stockport or Leeds as needed, focusing on 1–12 week planning cycles, staffing forecasts, and KPI delivery to improve profitability and customer fairness.

You will develop and maintain resource plans, communicate outputs, and collaborate with forecasting, long-term planning and change teams to translate outputs into actionable plans.