AI-Driven Resource Planner – Multi-Channel Forecasts

Allianz UK; Leeds; Híbrido; GBP 32 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Annual bonus

Contributory pension scheme

Development days

Discounts on Allianz products

Resumo da oferta

Allianz UK is seeking a Resource Planning Analyst for a 9-month secondment in Leeds or Bournemouth. You will ensure the right people are in the right place across all channels using data-driven forecasting and AI tools to help hit service levels and support transformation.

You will design schedules, track utilization, and deliver dashboards for senior stakeholders, with hybrid working and a competitive benefits package.

Qualificações

• 2–5 years in resource planning or operations analysis.
• Advanced MS Excel and workforce management tools.
• Awareness of AI concepts and their application in resource planning.
• Experience with digital forecasting tools and multi-channel environments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement.

Responsabilidades

• Build accurate short- and long-term forecasts for multi-channel environments (voice, digital, chat, email).
• Use advanced analytics and AI-driven tools to improve forecasting accuracy.
• Incorporate digital interaction trends, including Chatbots and Voicebots, into planning models.
• Design and maintain efficient schedules to meet customer demand and business objectives.
• Respond dynamically to real-time changes and operational priorities.
• Track resource utilization and service levels across channels.
• Identify opportunities for improvement using predictive analytics and scenario modelling.
• Deliver clear, actionable reports and dashboards for senior stakeholders.
• Provide insight to support strategic decisions and transformation initiatives.

Conhecimentos

Forecasting

Excel

AI forecasting

Multi-channel

Formação académica

Degree in Business/Math/Data Science

Ferramentas

Workforce management tools

Descrição da oferta de emprego

Allianz UK is seeking a Resource Planning Analyst for a 9-month secondment in Leeds or Bournemouth. You will ensure the right people are in the right place across all channels using data-driven forecasting and AI tools to help hit service levels and support transformation.

You will design schedules, track utilization, and deliver dashboards for senior stakeholders, with hybrid working and a competitive benefits package.