Short Term Build Analyst

Centrica plc; Stockport; Remoto; GBP 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

Centrica plc is seeking a Short-Term Build Analyst who will create and deliver resource plans for Customer Operations across 1–12 weeks, supporting the planning teams to optimise staffing and profitability. You will engage with multiple stakeholders and translate forecasts into actionable operational plans.

The role emphasizes strong analytical capability, mastery of Resource Planning principles, and proficiency with eWFM, Excel and PowerPoint.

Competenze

• Strong analytical background with numerical precision
• Proficient with MS Office and data analysis tools
• Experience in resource planning and forecasting processes
• Able to manage multiple stakeholders and deliverables
• Customer service mindset and clarity in communications
• Attention to detail and high accuracy in reporting
• Proven ability to present clear analysis to leadership
• Proficient in Excel and PowerPoint
• Ability to work under time pressure and adapt to change

Mansioni

• Create resource plans/models to forecast staffing levels, service levels and KPIs
• Lead stakeholder discussions to ensure inputs reflect current operational requirements
• Develop and maintain planning cycles and governance across Resource Planning
• Provide commentary on deviations from plan to RP leadership
• Coordinate and translate outputs from forecasting, long term and change teams into actionable plans
• Produce clear, concise documents and analyses to support decisions
• Support ad-hoc scenario modelling and post-event analysis
• Organise RP projects and drive continuous improvement

Conoscenze

Analytical skills

MS Office suite

Resource Planning

Stakeholder management

Customer service focus

Attention to detail

Communication skills

Excel

PowerPoint

Strumenti

eWFM

Descrizione del lavoro

Short Term Build Analyst Location:

This role can be based from home but you must be flexible and able to travel to other sites as needed, predominately Stockport or Leeds.

Role Overview

The Short-Term Build Analyst will undertake the production and delivery of resource plans for work types across Customer Operations from 1 week to 12 weeks' out, and support the Resource Planning teams to plan and schedule activity optimally thereby increasing the profitability of the business, remaining committed to treating customers fairly

Role Accountabilities

• Create a safe environment with the aim of achieving a zero incident work space and ensuring that teams take responsibility for themselves and each other
• Contribute to the work-stream to deliver objectives to agreed targets
• Responsible for the production and development of resource plans/models/processes to forecast staffing levels, service levels and other key performance indicators
• Lead discussions with key stakeholders to ensure inputs into planning models are up to date and reflect latest operational requirements
• Responsible for the impact assessment of risks and opportunities to the plan from and engage with relevant parties to ensure these are effectively communicated
• Review performance against plan and engage with operational stakeholders providing analysis of performance against plan
• Using specialist resource planning knowledge responsible for interpreting & providing commentary to R&P leadership team on deviation from agreed performance metrics
• Own the planning cycles and processes that support production of the plan
• Provide a link between Forecasting, Long Term & Change in translation of outputs from these teams into an operationally deliverable plan
• Communicate work outputs effectively
• Generate and support the implementation of ideas for improved team outputs that engage key stakeholders and benefit our customers
• Responsible for pre and post event analysis to enable ad-hoc scenario modelling that influences future resource decision making
• Organise, upskill and support RP projects that drive the business strategy
• Keep abreast of business strategy and operational issues to ensure work outputs reflect the latest information
• Organise and attend relevant meetings to resolve and give input to business improvements
• Support and manage the development of the RP Intranet (when applicable)
• Design, maintain and develop governance processes across the Resource Planning teams
• Audit RP workforce management systems, working with other departments, to expand control points and gather accurate results
• Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
• Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled
• Ensure (customer related) information systems are operated to the required standard to maintain accurate and secure records
• Identify any risks and take action to resolve when asked

Here, you can find more purpose, more passion, and more potential.

That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

What we're looking for:

• A Strong analytical background and excellent Microsoft office skills are essential
• Good understanding of Resource Planning principles and practices
• Experience Using eWFM is essential
• Experience of working across a wide group of stakeholders
• Thorough understanding of what delivers great customer service for our customers and pour people
• Highly numerate with good accuracy and attention to detail
• Excellent verbal and written communication
• Ability to produce clear and concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making
• Performs effectively when faced with time pressures, adversity, disappointment or opposition
• Displays a commitment to continuous learning and self-improvement

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We’re a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it. We’re made up of 12 different businesses, but united by our purpose as Centrica. We’re energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we’re not just part of the energy transition, we’re leading it. Our commitment goes beyond sustainability. Together we’re bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why. We’re looking for people to add to our culture – not fit in with it.

We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That’s why we have the UK’s best Carers Policy and are continually building our approach to flexibility and wellbeing.

Of course, we love having fun too. We’re a people place after all.