Resource Planning Analyst

dnata Travel Group; Leyland; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Life assurance

Low-cost health care

Employee Assistance programme

Ongoing development

Travel discounts

Cycle to work scheme

Free eye care tests

Casual dress code

Job summary

dnata Travel Group is seeking a Resource Planning Analyst to optimize contact center operations in Leyland. The role involves managing schedules, analyzing data for efficiency, and contributing to planning meetings. Ideal candidates will have strong IT skills, experience in scheduling, and excellent communication abilities. The position offers competitive benefits and a supportive work environment.

Qualifications

• Previous experience in a planning/scheduling role is desirable.
• Able to analyse data and make valuable business decisions.
• Good understanding of Workforce management systems.

Responsibilities

• Utilise Work Force Management and Telephony Systems to provide accurate reporting.
• Manage schedules for consultants across brands and locations.
• Run effective review meetings to communicate schedule plans.

Skills

IT literate

Excellent communication

Analytical skills

Negotiation skills

Tools

Excel

Work Force Management Systems

Telephony Systems (Genesys)

Job description

Join to apply for the Resource Planning Analyst role at dnata Travel Group

2 days ago Be among the first 25 applicants

Join to apply for the Resource Planning Analyst role at dnata Travel Group

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from dnata Travel Group

Talent Acquisition Partner - DNATA TRAVEL GROUP

dnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic.

Due to an internal transfer, we have an opportunity to join the Resource Planning Team as a Resource Planning Analyst at our office in Leyland, Lancashire. This role is essential in ensuring the optimisation of our contact centres by managing the schedules for our consultants across our brands and locations.

Hours: Monday-Friday 9am-5pm

Job Accountabilities

• Utilise Work Force Management and Telephony Systems (Genesys) to provide accurate reporting and create robust staff schedules
• Absence and activity management
• Analyse the schedule efficiency to ensure optimum solutions through working with and managing offline activities and workloads
• Run effective review meetings to communicate the schedule plan to the Head of Planning and Planning Manager
• Contribute to scheduling meetings with managers in the contact centres
• Maintenance of WFO estate
• Manage Resource Planning inbox
• Produce ad-hoc reports

To be considered for this role, we need you to have the following skills, experience and qualifications:

• IT literate with a good working knowledge in Excel & other MS platforms and in-house systems
• Previous experience in a planning/scheduling role is desirable or a good understanding of Workforce management systems
• Able to analyse data and make valuable business decisions
• Excellent communication and negotiation skills
• Numerate

For more information, please click on the job description below

Our bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:

• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional annual leave purchase scheme
• Company pension scheme
• Life assurance
• Low-cost health care for you and your family
• Employee Assistance programme
• Mental Health First Aiders
• Ongoing development – we have an in-house People Development Team
• Travel discounts – we have a dedicated Staff Travel Team to source the best deals for our people
• Industry/social events – including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme
• Long service awards
• Reward & recognition programme
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity
• dnata4good – supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Customer Service, and Analyst

• Industries

  Travel Arrangements

Referrals increase your chances of interviewing at dnata Travel Group by 2x

Sign in to set job alerts for “Resources Planning Analyst” roles.

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 weeks ago

Preston, England, United Kingdom 2 days ago

North West, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 1 week ago

Runcorn, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 2 days ago

Business Analyst - can be based in Manchester or Glasgow

Manchester, England, United Kingdom 1 month ago

Business Analyst – FS Client, Hybrid working - £40-45k + Bens & Bonus

Salford, England, United Kingdom 2 weeks ago

Manchester Area, United Kingdom 1 week ago

Preston, England, United Kingdom 1 week ago

Business Analyst (Former Athletes and Veterans)

Manchester, England, United Kingdom 2 weeks ago

Liverpool, England, United Kingdom 1 day ago

Manchester, England, United Kingdom 21 hours ago

UiPath Business Analyst – DV & NPPV3 Cleared

Manchester, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.